AT&T 2256 Cordless Phone Logo

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rena panush Posted on Jun 03, 2006
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"searching" message even when handset on the base

New phone. trying to set up and do the phone book. thought I would have to do the phone book after the initial battery charge, but still can't get phone book on the "sel" menu. handset still says searching even 'tho battery should be charged. red charge light has been on all night, maybe 11 hours by now. no dial tone even 'tho another phone plugged into the same line is fine.

  • bwv565 Jan 31, 2008

    i have the same problem (on a different AT&T model though). Sometimes while on a call, it can even disconnect the call and say "searching..." and finally after I hit the End button several times it'll go back to saying AT&T. I've had the phone for about 3 years, and usually let the charge run down before charging it again (my understanding of the best way to charge the battery), so it's not constantly in the cradle, but it does get a LOT of use. Sometimes the battery drains itself within 12 hours or so (I'm on conference calls all the time). This has just started happening to me in the past 3 or 4 months, and I'm wondering if it is a sign to go buy a new phone. Yuck.

  • Anonymous Mar 29, 2014

    The lights are on the base unit but the handsets say out of range or no base power, no dial tone.

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  • Posted on Jun 05, 2006
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Joined: Jan 22, 2006
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Found the following in AT&Ts FAQs for your phone, I'll leave only what might be relevant: # Charge the handset for 12 hours. After the first charge, the battery will quick charge in only 8 hours. Re-cradle the handset nightly for recharging. The battery will not overcharge. # Connect telephone line from base to unit to modular telephone jack. If cord is already plugged in, unplug and reconnect at both ends. Also, you may want to try another cord from a working telephone. See the owner's manual under "Connecting to Phone Line." (you can get the manual here on the product page in case you lost it) # Try a working phone at the jack. If another phone has the same problem in that jack, the phone jack is defective. Good luck, hope you work it out

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Telstra cordless 301 message light flashes on handset 1 which is on the base, but the 2nd handset message light does not flash even if it is on the cradle. I have unplugged both phones several times to no...

If the message light on the Telstra cordless handset 1 is flashing, indicating a new message, but the message light on handset 2 does not flash even when it's on the cradle, there are a few troubleshooting steps you can try:
  1. Check message notification settings: Make sure that the message notification settings on both handsets are properly configured. Refer to the user manual or the settings menu on the handsets to adjust the message notification settings. Ensure that the notification is enabled for both handsets.
  2. Reset the handsets: Try resetting both handsets to their default settings. This can be done by removing the batteries from the handsets, unplugging the base station, and leaving them disconnected for a few minutes. Then, reinsert the batteries and plug in the base station. Allow the handsets to reconnect to the base and check if the message light on both handsets functions properly.
  3. Check the base station: Ensure that the base station is functioning correctly. Check if the base station is properly connected to the telephone line and power source. If possible, try connecting handset 2 to the base station that handset 1 is connected to and see if the message light functions on that base station. This will help determine if the issue is with the base station or the handset itself.
  4. Contact Telstra support: If the issue persists after trying the above steps, it may be best to contact Telstra support directly for further assistance. They will have specific knowledge of their product and can provide more detailed troubleshooting steps or advise on any potential repairs or replacements that may be necessary.
Remember to refer to the user manual for your specific Telstra cordless model for more detailed instructions on troubleshooting and operating the handset.
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Phone says searching

Bring the handset that says searching into the same room as the base and see if the handset stops searching. Next unplug the handset batteries (yes from all handsets) and the base power cord (from both the base and the wall outlet). Wait a few minutes and then reconnect the batteries and base power cord. Next try to de-register and then re-register the handsets. (If you add a comment with the phone model, I'll help you with this step. Uniden has the manuals for their phones on their site: http://www.uniden.com/bin/venda?ex=co_disp-view&bsref=uniden&scat=dectphones_mnl .)

If this doesn't help, next try a new battery (and make sure that the battery is fully charged) for the phone. (If the phone is under warranty, contact Uniden. Note: batteries lose their ability to hold a charge over time. This includes the time on the shelf in the package.)

If a new battery doesn't help, then there is something wrong with the handset. Decide if it is worth having the unit fixed if the phone is out of warranty.

I hope this helps.

Cindy Wells
(I'm assuming that both handsets are cordless. If you have a corded/cordless model, then check that the base has power before you go farther with the above diagnostics. The power brick should be warm. We had a cordless phone on a power strip (UPS) that got turned off. The handset was searching for a signal that wasn't being sent. If you have power to the base, try sending the Find Handset message. The problem could be either the base or the handset not sending and receiving the signals between them.)
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I need the base id for a vtech house phone model number 6772

It sounds like you are trying to register the handset(s) to the base. Once the handset is charged, if you see 'Searching for Base' on the display,(The bold is for your question specifically but I thought you may like all of the information for getting a phone hooked up) ON the Base unit press MENU, scroll down to Display Base ID, press OK, and the Base ID code will display. If NEW appears in your handset display, press the soft key under it and enter the base ID code you found in the base display. If 'New' does not appear on your handset, press MENU and then scroll down to REGISTER. Press OK and then enter the base ID code. If the handset is already registered, please deregister all then register again. To deregister a handset which is registered to the base model 20-2431, Using the soft keys on the base, press the 'MENU', then press the down arrow once until 'SETUP BASE' is highlighted. Press 'OK'. Press the down arrow 6 times, until 'DEREGISTER ALL' is highlighted. Press 'SET' . If your handset is registered to the base model 20-2481, Using the soft keys on the base, press the 'MENU', then press the down arrow twice until 'SETUP BASE' is highlighted. Press 'OK'. Press the down arrow 7 times, until 'DEREGISTER ALL' is highlighted. Press 'SET'.


Benjamin
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GE DECT 6.0 Model 28111EE2 is not working, registration failed message

I had the same problem, and restoring to default settings did not seem to work either. I just opened the back, unplugged the battery, plugged it back in, and now it works again.
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I have a binatone g11 cordless phone. I cannot make a call as the handsets keep telling me searching or out of area. Even when i place the phone on the base, it still keep giving me the same message.

Try taking the batteries out of the handset and unplugging the master base set. Leave for 15 minutes and then have a try. This often reprogrammes some handsets to the default mode.
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Have strangely got the same problem - about the same time you posted this, but intermitently. I have isolated that the problem is in fact the handset itself, not the base unit. I eliminated a problem with the base unit by a) registering a different DECT phone to it. - The base still works fine. b) Leaving the handset switched off for an hour or so (press and hold the "OK" botton to switch off / on); then whislt it was working, registering the handset to a different base (Base 2). And guess what, after 30 mins the "BASE 2" message started flashing on the faulty handset.
So, if you already have an A110 extension handset, make sure it's also registered to base 1 and maybe try to get just the handset repaired via VTECH. (or just buy a new handset if they are available).
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Searching....

The problem of searching.....

After trying all the technician's suggestions had failed; I disconnected the base to return it to the store for replacement. Then I decided to try disconnecting and reconnecting power and phone line, placed handset back on base and the phone reset itself and is working fine...

Recap:

Disconnect power and phone line from base for about 30 seconds and reconnect both power and phone line to base and place handset back on base; it should reset...

Linda
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Did you already try cleaning the connections on the phone and the base with alcohol on a Q-tip? Make sure the connections on the phone are touching the base propely.
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Searching for base

My long-term experience with these phones is that occasionally, they get themselves into some kind of weird state: this is usually indicated by the flashing "searching" message.

In all cases it's been cured by unplugging the power supply AND the phone-line (both simultaneously) from the base, waiting a few seconds, then re-connecting. Normally this sorts things out, but will require you to re-set time& date (the base can sometimes still derive power from the incoming 50v line). Batteries out of handsets is a last (addtional) resort. I've very rarely had to re-register.
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