Panasonic Lumix DMC-FZ7 Digital Camera Logo
Damien Lightbourne Posted on Jun 01, 2006
Answered by a Fixya Expert

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Lens Cap Error

For some reason my camera keeps comming up with a "REMOVE LENS CAP AND PRESS > BUTTON" error but the lens cap isn't on the camera and when I press the button the error clears then pops right back up. I called Panasonic and they weren't any help. I have only had the camera for 3 weeks and I brought it at Circuit City while on vacation. Unfortunately I live outside of the US so I can't take it back and I don't have an authorized panasonic dealer here locally is there anybody that can help me?

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  • CJF9 Nov 09, 2007

    I also have the same problem on my FZ5 after 17 months of use. Panasonic customer support was no help...they said they would research the problem and call me back. I never even received a call. A local camera shop told me that the lens was probably off center, so when the lens trys to adjust, the camera thinks that it is hitting the lens cap. The estimate for them to fix it was between $150 and $200. At this point, I think I'll just buy a new camera.

  • innesg Feb 02, 2008

    I have the same problem. I used the camera sucessfully one day, the next day I kept getting this error message, The camera had not been touched in between times, except for a battery recharge. Nothing I can do makes any difference

  • glen moyer Sep 01, 2008

    same situation

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  • Posted on Feb 11, 2009
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I just encountered the same problem, February 2009. I read all the replies here, and then tried "wiggling" the lens gently by pressing on one side then another. It moved perhaps half a millimeter as I kind of wobbled it back and forth a few times. That did the trick, it's fine now.

I had a problem a few months ago with the zoom not going beyond 2X, and then shutting down requiring a re-powerup. I found that by truly "zooming" quickly from start I could run right by the 2X point and could actually sense a little "tug" as it passed the prior shutdown point. Now that problem never comes up again. That gave me a hint then that there is probably some small imperfection (I envision a miniscule grain of sand) moving about in the lens mechanism, and that it causes zoom problems under different circumstances. Now it's working perfectly, and as this camera has been truly great for years now I'm going to keep fiddling with the lens movement if it should go out again.

Although I must admit I'm also tempted to look at the DMC-FZ28 that is recently out - that's an incredible range! After getting so much mileage out of the original, it may be time to lay out the next $300 bucks. But now that the great original is functional again, I'll hold off - maybe for Z38!!!

Lee, California

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  • Posted on Dec 31, 2007
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We had the same problem with our FZ8. My wife had dropped it and it must've knocked the lens barrel sensor out of whack. I searched google and found a suggestion saying this message occurs when the lens barrel is out of alignment. (http://www.fixya.com/support/t186189-some_reason_camera_keeps_comming_up)

With the lens barrel out, I gently pushed the barrel up, down, left, right and put a little pressure in. Somehow, the barrel worked itself into the right position! The camera works perfectly know. Its worth a shot to save $$$. Be gentle!!

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  • Posted on Nov 22, 2009
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Download a video of how to get rid of Lens Cap error on JVC even when the Lens cap has been removed ....
" http://micro-tek.co.in/forums/index.php/topic,59.msg101.html#msg101 "

A

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I had the same problem too after I dropped the camera on the floor and was really worried that I'd have to buy a new one. The lens barrel wouldn't come out at all. After reading the comments above I poked a pair of tweezers down the side of the barrel and put a bit of pressure on. It seems to have worked, although the camera is a bit noisy now.

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Hi There, I have the exact same problem, he camera went from working to remove lens cap and press right arrow button, it really does sound like a common fault reading the other messages regarding this camera, sounds expensive to get it fixed as well!

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  • Posted on Jan 02, 2007
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Hi I want to know that you guy find the solution of this? My DMC-FZ1 is having same problem

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  • Posted on Jul 24, 2006
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My camera - an FZ5 - just started giving the same error message. No matter what I did I kept getting the "Remove lens cap and press right arrow button". Talked to Panasonic Support and , although they tried to give me a solution to get by this error, no luck. They told me to try and get to the Reset menu to reset the parameters back to factory settings. Took awhile to do this since I only had a few seconds between the "Remove ... " screen popping back up but finally got it to reset but ,again, to no avail. Talked to a service center in Illinois and ,since the camera is 30 days out of the original 1 year warranty, it will cost a flat $161 to repair. I doubt that I will do this. Since you're problem is the same as mine, it's sounds like a design fault that Panasonic should pay some attention to, rather than simply saying the camera is out of warranty.

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  • Posted on Jun 04, 2006
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If they sell it in your location, then they should service it as well. No need to tell them you bought it in the US, request that they take care of it. I mean, what happens if you bought it through an "unauthorized dealer" and it broke after 3 weeks? Tell them to give you an address to ship it to, and that they should refund you. If the local seller can't help, deal with panasonic international directly. The only thing to do is try and reset(if there's no special button, just take out the batteries for a few minutes, or do both), to see if it has an effect. Maybe a piece of the lense cap broke inside? or the catches are dirty and confusing the sensor? it's a usefull feature when it works. It's a great camera, Hope you work it out Good luck

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ERROR REMOVE CAP LENS

I had the same problem with mine after I dropped my camera when it was opening up after turning on. It feel directly on the lens and ever sense has told be to remove the lens cap.

I’ve disassembled the camera and discovered that the zoom motor drive assembly has a small set of plastic gears inside that are quite fragile and like mine are easily broken. You’ll find the zoom motor after taking the back assembly of the camera off. It’s located on the bottom left side of the lens assembly if you're looking at the camera as if you were taking a shot.

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L6DAAAHB0001
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For some reason my camera keeps comming up with a "REMOVE LENS CAP AND PRESS > BUTTON" error but the lens cap isn't on the camera :(

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