Try going through the LCD menu and if it say "Direct Thermal" change it to "Thermal Transfer", Direct Thermal made means, no ribbon required, but it sounds like you do have ribbon in the printer, if so, try my recommendation. If it asks for a password, it's '1234'.
Hello
zebra printers zm400 ribbons out error remove please help me
When you open the print head to change labels, the ribbon tends to slide to the right (up the printhead) so...when you close, the ribbon is no longer over the sensor....thus the error message.
Just try sliding the ribbon to the left (down the print head) as you close
SOURCE: my printer keep saying"error condition
It sounds like you may have loaded the ribbon incorrectly.
SOURCE: Error condition ribbon out in ZM400
In the printer setting-
Change the Print Method from - "Tharmal Transfer to Direct Thermal" and save it permanently
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