I connected the hard drive to my computer but nothing happens. when i check it for problems, it says device is properly working yet nothing comes up so that i can transfer photos to it. the only thing that shows is the "safely remove hardware" icon in my tray.
Ok...well...then if it is compatible with your current operating system, then it should work. is this a first time install?
ok..this is more clear..seems to me that perhaps it is NOT compatible with your operating system. that is not unheard of and the plug and play assurances are usually an illusion. Sounds to me like your system would benefit from a 'over the shoulder' technical service call.
over the shoulder is a remote session..send me a note direct through the askme, with some manner of communication
as to why they do not tell you? maybe they do not know.
nope..this is in the common area..the ask me is more direct...
well..you can chat here...or perhaps another arrangement..I believe that there is a solution here..but seems that you are caught in a timeless void of compatibility...your issue is not that simple.
post a connection option to my Ask me button...so we can communicate more directly..
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no. apparently the software is on the firelite.
yes it is. mind you this is the second firelite. the first one did the same thing so i took it back and they gave me another one. initially, when i plugged it in, the "safely remove hardware" would appear and say "hardward may not be functioning properly". thats why i took it back. this time when the remove hardware icon appears, i double clicked it and it shows me the details of the hardware. yet, i can not locate it anywhere in my computer. the details also indicates that it is working properly.
what do you mean by over the shoulder? why does the box indicate that it is compatible with windows xp, which is what i have? could the people at The Source not tell me this? They dont seem to be very helpful.
how do i do that? i thought this was being done thru the "ask me"
what do i need to do? do i need to pay for this? and do i have to select one of the techs?
so what do i need to do???
sure..did that unit come with an installation cd..
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