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Posted on Oct 12, 2008
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Crash after Hotsync

I hotsynced and then my palm is powering off and keeps trying to reboot but won't ----- i think it crashed! I tried a soft reset - no luck and then a hard reset - no luck - it was charged before the hotsync. I had a few errors previously during a hotsync that seemed to be problems syncing with the date book. Of course I have Vista on the pc. Any ideas what to do? Is it fried or what? Thanks.

  • sue_sg Jan 19, 2009

    I did a hotsync with my TX on Vista and all the data has gone, calendar, address book, everything. How do I get it back?

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1 Answer

Tim Babcock

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  • Master 2,794 Answers
  • Posted on Oct 26, 2008
Tim Babcock
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There were some problems with the hotsync working with Vista. I don't know if they fixed them yet. Best bet is to look on Palm.com and see if the current hotsync program supports Vista.

If it isn't listed, it may not support it.

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Suddenly it will not take activity by screen. Pressing or drawwing on the screen gives NO results, as if screen is dead. Buttons still work. Just cannot add, change, or access entries. Can the database...

Welcome to Fixya

Sounds like the problem is the LCd screen already. Have you tried doing a hard reset to your palm? The data in your palm can only be transferred using Hotsync. Try uninstall/install the software again to the new computer. May i know the Windows OS of the new computer and what is the model of your Palm.

Thank you for using FIxya!

If you need further help, reach me via phone at https://www.6ya.com/expert/elixirjose_00375ea24bd8141b

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Hello.

Palm backups are located in the following directory: C:\Program Files\Palm\username>\ED\Backup\

When you HotSync a PDA that has undergone a hard reset, HotSync will compare the two devices. When it sees that the PDA is empty, it will attempt to reload any backup that exists on the PC. Once this data is reloaded, the PDA will ask to do a soft reset. This is simply a restart of the device and doesn't affect any of the newly installed data. This returns the PDA to working order, with all the data and programs functioning as they were before.

Hope this resolves your problem.

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Hello shalen,

Make sure bluetooth is turned off and the usb cable is not connected. Then do the following:

•Tap the hotsync icon
•Notice the words 'Local | Modem' side by side on the screen
•Tap 'Modem'
•Select 'Standard Modem' in drop-down list
•Enter any phone number (eg. 800-525-6452 *this is a non-working number)
•Press the Home button

Now hotsync should stop trying to sync automatically. When you want to run a hotsync Tap on 'Local' in the hotsync screen.

If this solution is helpful please click a thumbs-up rating below.

Have a great day,
martyshaw152

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Check that the HotSync icon in showing in the system tray (bottom right hand side of the screen, next to the time).
Check that USB connections are enabled in HotSync - In HotSync V7.0.2, Right click the hotsync icon in the system tray, Click "Settings...". Click "Connections" on the menu on the left hand side and ensure that the USB option is checked.
Try rebooting your PC and also resetting the device (use a paper clip to reset the device).
You could also try reinstalling Palm Desktop, maybe even remove Palm Desktop, reboot, then reinstall Palm Desktop.
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