Hi.
The safe can lock up under determined conditions. Since safes are security anti-theft devices, in case they do not open, they can only be accessed with the help of the manufacturer.
Please, call Mesa Live Technical Support. The operators are available Monday - Friday 8:00am - 4:30pm (Pacific Standard Time)
The phone number is toll free. Here the number: (800) 490-5624.
Using Mesa online page you can also identify the model and download the manual. It is better finding out the safe model before contacting the Mesa by phone, so to speed up support operations.
Please click here to access Mesa support page.Regards.
Ginko.
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