Hi, I am setting up a canon mp730 for a friend. I have run into a problem with the fax phone line. I have connected the lines correctly to the copier and her answering machine but when I try to use the fax function the phone line will not disconnect after a call is placed unless the plug is removed and then reconnect to the "line in" port. I have checked all the fax setup entries and every thing seems ok. Do you have any Ideas? Thanks, Stu Bardach

Just want to make sure : on it's own, the copier fax functions works normally ? and is it also the same with the answering machine ? probably yes.

after activating teh phone line from the copier, teh answering machine gets teh signal too and it doesn't know when to hang-up.

check the answering machine for an option to drop the line after if there's no activity for a minute.

Hi stu, this can't hurt to try, it updates all drive


Create a new folder on your desktop and name it newhpdrivers(substitute your manufacturer in new name). Un-intall printer and printer software completely. Go to manufacturers website and navigate to their drivers/downloads or support menu. Select your model, choose the relevant software and download to the new folder you created on your desktop. Power down your computer. Reconnect the printer to the computer and turn printer on. Power on pc. Windows will detect new hardware and ask if you have the manufacturers install cd or a location to check for install files. Direct the wizard to your new software, follow the rest of the setup instructions and your done


anaanymous
rs in an all in one, including the fax drivers.

Is that fax line have a call waiting feature, by chance..does it work with a phone device..may not be the printer at all..

Hi, Can you tell us how you connect phone and the printer? You have any connection box?
Give a try by replacing it.
Are you using touchtone answering machine/ phone?

:)

The answering machine must be connected to the device for the fax to monitor the line for fax tones.

1. Connect a line cord from the telephone wall jack to the [L] jack on the device.? The [L] jack is indicated in the magnified view by the red arrow.
   
   
2. Connect a line cord from the extension telephone port on the device to the answering machine.? The extension telephone port is indicated in the maginified view by the blue arrow

1. Disconnect the fax machine from the telephone wall jack.
   
   
2. Connect a known functioning single-line telephone directly to the telephone wall jack.
   
   
3. Dial the fax number to see if the phone in the home will ring. If the telephone rings, reconnect the fax to the wall jack and request a test fax is sent.
   
   
4. If the telephone in the home does not ring, obtain a telephone line splitter (adapter) to separate lines one and two.
   
   Note: Not all adapters separate telephone lines. Some adapters merely provide an extension telephone jack.
   
   
5. Connect the fax to the line 2 port on the adapter or the preferred line.
   
   
6. Request someone send a test fax.
   
   
7. Connect a single-line telephone to the line 1 port on the adapter or the open port on the adapter.

Remove the connection and once again try to re connect the lines between the copier and phone line . You might have some connection . Just give a try .


If this doesnot work . I will let you know how to proceed further .