Question about Toshiba Satellite A215-S5818 Notebook

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Monitor comes up black i can see the cursor but nothing else any ideas? it boots normally but once past the boot screen its all black with just the cursor showing

It starts up normal goes through the boot process and you can see the status bar and everything else but once it is done it goes to a black screen. you can see the cursor but it will not show icons or background. and i cannot go to control panel or anything like that. i can access the bios and boot menu but thats about all

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  • Greg Jan 12, 2012

    Please clarify, does it boot into Windows at all, or does it say its starting and goes black with a blinking cursor?

  • Greg Jan 12, 2012

    Nevermind the more I thought about it, your not getting to the operating system. The PCs used to say something to the effect of 'operating system not found' after the POST if it could not find a boot device. I think that's what's happening here, you have to go into to BIOS and see if it can detect the hard drive. When the laptop boots look for a message saying 'press F1 for setup' or something along those lines... if it comes up too quick to see start hitting F1, Esc, Del keys right after the power lights comes on, BIOS is usually one of those keys. Once in BIOS look for a 'devices' type tab and search for where it reads the hard drive If there's nothing there then its your problem, and you need to get the BIOS to autodetect it. Respond if you have questions.

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Nevermind the more I thought about it, your not getting to the operating system. The PCs used to say something to the effect of 'operating system not found' after the POST if it could not find a boot device. I think that's what's happening here, you have to go into to BIOS and see if it can detect the hard drive. When the laptop boots look for a message saying 'press F1 for setup' or something along those lines... if it comes up too quick to see start hitting F1, Esc, Del keys right after the power lights comes on, BIOS is usually one of those keys. Once in BIOS look for a 'devices' type tab and search for where it reads the hard drive If there's nothing there then its your problem, and you need to get the BIOS to autodetect it. Respond if you have questions.

Posted on Jan 12, 2012

Testimonial: "ok that part the pc recgonized the hdd but the processor fan did not turn on at all and it still goes black could it be a motherboard or video card problem?"

  • Greg Jan 12, 2012

    If the fan is not spinning on I am leaning toward a motherboard issue since it controls the fan. I googled your model and found the following links, although from what I read this person's fan did spin. There was a whole section on black screen troubleshooting, looks like a very through article, so good I bookmarked it. Let me know once u follow the article if any of it helped, but if none of it works, you may want to look at replacing the motherboard.

    black screen troubleshooting issueshttp://www.techsupportforum.com/forums/f...

    original threadhttp://www.techsupportforum.com/forums/f...

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