Try the steps below to clear the print queue and restart your print spooler: 1. Browse to Start -> Run... and type in NET STOP SPOOLER (this will stop the
print spooler service) 2. Browse to your windows\system32\spool\PRINTERS\
folder. You should see files there ending in .SPL and .SHD created around the
time you tried to print - delete these files. 3. Browse to Start -> Run... and type in NET START SPOOLER (this will restart the
print spooler service) Try to print a document again to verify that the
problem is fixed.
For QuickBooks Pro, Premier, and Enterprise Solutions working on the Windows XP platform:
For QuickBooks Pro, Premier, and Enterprise Solutions working on the Windows Vista platform:
For QuickBooks Pro, Premier, and Enterprise Solutions working on the Windows 7 platform:
STEP 1
Remove any other pending print jobs in the printers que until you are left with just the problem ones. Just click on each print job and choose cancel!
If a print job in the que shows "deleting" but never completes the command;
If this does not work Go To Step2
STEP 2
If that does not cancel the print job:
Your Windows XP spool directory is located at
C:\WINDOWS\SYSTEM32\SPOOL\PRINTERS
On a Windows 2000 machine the path is usually
C:\WINNT\SYSTEM32\SPOOL\PRINTERS
It will Usually will contain files looking like these:
FP00008
FP00008.SHD
There will be two files for each remaining print job. Just delete these and reboot your computer. Your print queue should now be cleared.
*** To delete the print files type " del *.* " in the correct directory and press Enter. * Make sure you are in the right path i.e., C:\WINDOWS\SYSTEM32\SPOOL\PRINTERS
If that does not work Go To Step3
If you are printing over the network, and cannot get the print job to clear the que after the above steps:
Go to the computer that has the shared printer attached and perform Steps 1 & 2 above.
If that does not work then go to the computer where the Print Job was sent from and perform steps 1 & 2 on that computer.
If everything above did not work then try this...
Step 3
If all of this does not work then run a disk check on the computer that has the printer attached
Printer Spool offline:
Disconnect the USB cable, go to RUN and type in services.msc and then find print spool and right click, then choose restart.
Start-->printers and faxes-->right click on the printer-->properties-->make sure it
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