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When I turn on my laptop it goes to a windows error recovery page and gives me the options to launch startup repair or start windows normally. When I launch the startup repair my screen goes black and only shows a cursor. When I start windows normally it shows the windows logo and says starting windows but never actually starts up. Is there anyway to fix it?

Posted by aegarcia12 on

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NinaE

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Hello.

Sounds like the Windows Recovery Partition is corrupted or your hard drive may be faulty.

But, first try to boot your system in Safe Mode (press F8 repeatedly as it boots) and choose Safe Mode or Last Known Good.

If it still doesn't boot properly, try the diagnostics to determine if a hardware problem - boot your system and press F 12 (or F2) repeatedly.

Hope this helps.

Posted on Jan 11, 2012

  • aegarcia12 Jan 11, 2012

    Thank you so much! (:

  • NinaE Jan 11, 2012

    You're welcome.

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