Does Your Xbox have the built in WiFi, as in [This] model or are you using the adapter for the old one.
If you have the adapter or the new model xbox, go to the system menu and on to networks - then click on to the wireless connections and follow the instructions.
SOURCE: wireless adapter
It sounds like you have an access control (allowed MAC address) list set up on your wireless router and have not added your Xbox 360's MAC address to the list.
SOURCE: xbox360 conection to modem
you will need a ethernet cable to connect it to the modem. the modem then needs a DSL cable wihch should connect to splitter in your phone line.
SOURCE: have actiontec dsl modem router
You have two options that I know will work.
Run a Ethernet cable from you router or switch to the XBOX and just plug it in. Ethernet is good for 325 feet but it is best if you keep it below 300 feet. Here is a good place to shop for this type of stuff: www.newegg.com
You can also get an WIFI adapter that is 100% compatible with your XBOX. Actiontec is the worst of the worst. Here is an real Microsoft XBOX adapter: http://www.amazon.com/Xbox-360-Wireless-Network-Adapter-Networks/dp/B000B6MLV4
FYI: Customer support at any ISP or cable company are non-technical people that have no knowledge of how things work. If they did they would be answering phones all day. I find it hard to believe that they would know what works on an XBOX and they are fools for recommending Actiontec products.
SOURCE: how do i set up a wifi conection from my wii to my modem please
Nintendo's wireless connection will only support
WEP security. So before connecting it wirelessly, check your wireless
router/wireless access point and make sure that IF it has a wireless
security configured on it, it's on WEP. So the wireless security should
either be Disabled or at WEP. You can check these options on the
router's Web UI. If you have a Linksys router, I could help you with it.
follow these steps:
1. Setup Screen > tap "Nintendo Wi-Fi Settings".
2. Select a "Connection slot".
3. Tap "Search for an Access Point. (This will open a list of wireless networks detected.)
4. Select your network (or any network you want to connect to) and
connect to it. It will ask your for the network key or WEP key if you
have it setup on the router.
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