To contact Palm, you must first use their carrier user page. Click on the Link below to access that screen:
http://www.palm.com/us/support/using.html
To get your information transferred, which is called "Syncing" you must have installed the Palm Software and told it which communication method, USB, Serial, Infrared, etc. you will be using. To learn more about this, click on the link below:
http://www.palm.com/us/support/palmdesktop.html
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