The printer was working fine, and then all of a sudden the magenta stopped coming out. I replaced the ink and cleaned it many times, but the magenta is still not coming out.
I had a similar problem with my black ink. The printer had indicated that it was out of black ink. I didn't have one on hand, so, for more than a week I couldn't print anything, because if you are out of any one of the four ink cartridges, it won't print at all. That delay in replacing the black ink cartridge apparently was enough time for the printhead to dry out. Big Mistake! I contacted Brother's Tech Support and they suggested I run the cleaning cycle and try to print a test page. Still nothing printed. They had me run another cleaning cycle, and another, and another. Finally, after the fourth cleaning cycle, something started to show up on the paper. They had me clean it two more times, six in all, and it was back to normal. From now on, if it says one of the ink cartridges is empty, I change it yesterday. The major disadvantage of all of this, other than not being able to print for awhile, is that this procedure used up about 1/2 of a brand new black ink cartridge.
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ooh, but i cleaned it like 15 times already
I have the same problem but with the Yellow - just stopped printing. I have tried cleaning the heads about 20 times now, have switched the cartride and tried cleaning some more - still nothing. I even took a syringe, tried sucking out the old yellow from the printer and instill new yellow ink - still nothing. Help!!
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