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Trey Miles
Trey Miles Posted on Dec 19, 2011
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Computer doesn't use Graphics Card

Hi,when i boot up my computer it looks like its in safe mode and isnt using my graphics card.When i go to device manager it shows my graphics with a exclamation mark.And in properties it says "Your computer's system firmware does not include enough information to properly configure and use this device. To use this device, contact your computer manufacturer to obtain a firmware or BIOS update. (Code 35)"i installed latest drivers too aso idk what the prob is its really frustrating me i really would appreciate help.Also I don't have an integrated graphics or regular graphics opton on my bios and i upgraded my bios already :(

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Catalin Turcu

Catalin Turcu

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  • Master 4,924 Answers
  • Posted on Dec 19, 2011
Catalin Turcu
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If it has a exclamation sign on it and it is in yellow it means the driver is missing .Even if you installed some driver it is not for this card ..If you know the card name ..and so...just go to the manufacturer's support site and download the driver for your operation system and run it again .This will fix teh issue for sure.If you have an on-board graphic card ..the driver should be on the motherboard's disk with the other drivers..if the card is separately on agp or pci ..it should have its own disk ..Always run the proper driver for the operation system you use..and exact driver for the device ..they rarely work for related models from the same manufacturer..but only sometimes..You always need to get the one for this device .and be sure when you load it that you installed it and had no errors.
Let me know if you need further assistance ..in locating the driver ..but only if you have information about the graphic card ..otherwise I don't know what to look for ..
have a nice day ..and please rate my answer..it helps my activity here !

  • Anonymous Dec 20, 2011

    You may need to change from onboard video to pci or pci express in the bios.But try installing the correct drivers first as written by Catalin.

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