InterTel Axxess won't pick up the line when handset is raised

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To set speed dial numbers,with the handset down press the SPDL key(the key should flash)
enter in the 1 digit memory location code (1-9)
enter in the telephone number (up to 32 digits)
then lift and replace the handset. You should hear a confirmation tone and the SPDL key will stop flashing

To use pick up the handset, access a line and press SPDL and the location code (1-9)

it only accepts 8 digits so please try the first 8 digits of the password that the tech used.

When someone is calling my direct line, the phone never goes into my voicemail. How do I fix this?

What Intertel system do you have? Default code on a Axxess is infinity key 9800 or just 9800.

Need to login to the Admin Mailbox of voicemail (Default is 999 but could be different) you also have to no the system greeting number for the greeting you like to change.

So many discrepancies...

Turn the program toggle switch on (right side of KSU), go to the phone to be programmed and press the # button, then press the line button to ring, then pick up and then hang up handset. You should hear a confirmation tone. This will affect all line buttons, even the ones not pressed. Any line buttons not pressed will not ring. Do this at each phone.

Line could be dead from local provider (Verizon,etc.).Could be a bad port on the phone system. Maybe a bad connection into phone system. What Intertel system do you have?

In System Timers change the System Forward Initiate timer. Be cautious that this is a system wide timer and will affect all users. If you want it done just on one phone it gets a little bit more complicated but it is still possible.