Yours is an unusual problem--one that I'm not familiar with. You did not specify whether you have a Weiser Powerbolt or Kwikset Powerbolt--(both are subsidiaries of Black & Decker).
So I suggest that you contact the appropriate Customer Service department and have a phone conversation with them about your problem.
For Kwikset, call 1-800-327-5625
For Weiser, call 1-800-677-5625
Mon-Sat 7:30-4:00 Pacific Standard Time.
Amazingly enough, they have exactly the same California address!
Also bear in mind that they both have a lifetime warranty against mechanical malfunctions and finish problems with their lock, but only a one-year warranty for the internal electronics (circuit boards). The electronics can be expensive enough to make a guy consider buying another brand of lock rather than rebuilding this one--I've answered more Powerbolt problems than for any other model of lock.
Good luck! Let me know what they do for you.
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Michael thank you for your response,i took the inside part off and freed up the pin and it seems to be working fine.It was very strange that ever thing worked freely when i left the key in although i could not remove the key.And when i tried to lock it with the key out it tried to engage the bolt but it just came out about 1/4" and i could not lock it manually inside.
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