Using the Restore function for your device is part of standard
troubleshooting
procedure. Restoring your device will delete all the data from your
device, including songs, videos, contacts, photos, calendar information,
and any other data. All settings are restored to their factory
condition.
Whenever you restore your device, Apple highly recommends that you
perform a sync prior to restoring to back up any changes since your last
sync. If you have movie rentals on the device, see
iTunes Store movie rental usage rights in the United States before restoring.
Use the following steps to restore your device:
- Make sure you have the latest version of iTunes installed and running before attempting to update.
- Connect your device to your computer.
- Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
- Select the Summary tab.
- Select the Restore option.
- When prompted to back up your settings before restoring, select
the Back Up option (as seen in the image below). If you have just backed
up the device, it is not necessary to create another.
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