Question about SanDisk Sansa c140 MP3 Player

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Sandisk c140 does not show 'Music' folder when connected to PC. Tried switching from USB auto and MSC still no Music folder

Running WMP Version 9.Hoping to solve this without getting WMP 10. I have also set hidden files to show and like I said I tried USB Auto and MSC. Any ideas? I do not want to reset player, I am hoping to get the Music folder to show so I can move some to a different MP3 player. Also tried 3 PCs no change.

Posted by AmberD on


5 Related Answers


  • 1 Answer

SOURCE: can't delete files off of my sandisk m240

I can help with the reset problem. You have to format your player by right clicking on the Sansa icon. This will erase all your files, so back them up if you wish to keep them. The folder stucture on the Sansa is not very logical and I still haven't figured it out. I have had my player almost 2 months now. hope this helps. J

Posted on Jan 25, 2007



  • 1 Answer

SOURCE: Help me fix my Sansa c140

i had exactly the same problem and than i wrote the guys on they had my device replaced.

Posted on May 23, 2007



  • 1 Answer

SOURCE: Sansa M230 not seen in Explorer or Windows Media Player

We had the same problem with Windows XP. We found some help on the Sandisk web site. On the device go to the Settings menu, then USB. We changed from AutoDetect to MSC mode and everything is working again. Our computer saw all of the songs on our computer fine. Some of the old songs on the Sansa didn't show up on the detect list in Windows Media Player, but they were still on the device.

Posted on May 17, 2008


  • 1 Answer

SOURCE: Sansa C140 hangs while switching on displaying SanDisk Logo

My Sansa C140 hangs up while switching on, it only displays SanDisk Logo. Plz help me to solve this problem

Posted on May 28, 2008


  • 17 Answers

SOURCE: sansa c140 is not starting.

Download this file:

This is the firmware update utility for Sanca c140 (c100 series) devices.

There is a howto.txt file included, follow the instructions.I am posting the instructions here for convenience.

1. Download the attached file and save it on the desktop.
(the player should not be attached to the computer at this point)
2. Double click the file to run it.
3. Accept the license agreement.
4. Remove the battery from the mp3 player.
5. Press and hold the center (select) button and connect it to the computer (keep holding the button, this is the firmware update mode).
6. If the New Hardware Wizard appears (now you can let go of the select button), do the following: (if asked, choose not to connect to the internet for updates), then choose to install the device automatically, then follow the prompts to finish the installation.
7. When the wizard comes up, or when the Update button becomes active (whichever happens first), you may release the select button.
8. Click the Update button, and then click OK to the message that comes up.
9. Wait until the upgrade finishes, then unplug the device.
10. Put the battery back in, and turn on the player.
11. Hopefully the update will be performed, then choose English for the language when prompted.
12. Check if the issue is resolved.

Posted on Jul 05, 2008

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Related Questions:


Enter usb2.0 msd mode - pls help

Usb mode is in settings push center button choose between msc or mtp....

MSC will allow you to see the expansion card mtp won't.....MTP shows you your music folder in the media folder thats where you put your music plus expansion.....If no usb mode the player is manufactored to be in msc mode.... make sure your usb 2.0 driver is installed....... Connect to the mother board.. MSC is best create a music1 folder and put music in there then there is no switching back and forth to mtp ms....MSC can sync the player and the expansion card

I click on the music folder and nothing's there. This is a macintosh computer


To see music in the music folder on your computer, change to MSC in USB mode in the player from:
Main Menu > Settings > USB mode
For firmware FW 1.01.11 and below on the Sansa Clip the selection for USB mode switching is not available: For adding this selection update the firmware of the player.

You could also force the player into MSC mode using switches/buttons on the player.
0. Player not connected to the computer.
1. Turn device OFF.
2. Slide the Hold switch down to Lock (orange color showing).
3. Press and hold the center button while connecting the device to the PC.

When using iTunes, the player should also be in MSC mode. How to transfer music with iTunes on a MAC computer:

A mtp device

To put songs on the device while it's in MTP mode, you need a music program (Rhapsody, WMP, etc... I use Media Monkey which is freeware).

If you want to access the player as a standard usb storage device, go into the player's menu, and under settings->USB, change it to MSC mode.


Removal icon doesn't show on taskbar

A removal icon is usually associated with a device mounted as a drive (an MSC device) because windows may delay/cache writes to it. If you're using a music player like Rhapsody or WMP to access the device (as an MTP device), it handles the transfers without buffering, so you don't need windows to unmount before disconnecting. The sandisk can be accessed either way (though there's an option in its menus to force it to be MSC).

Removal icon doesn't show on task bar

A removal icon is usually associated with a device mounted as a drive (an MSC device) because windows may delay/cache writes to it. If you're using a music player like Rhapsody or WMP to access the device (as an MTP device), it handles the transfers without buffering, so you don't need windows to unmount before disconnecting. The sandisk can be accessed either way (though there's an option in its menus to force it to be MSC).

How to get the music folder back

It sounds like your device firmware may have been are not suppose to manually put a my music folder on your device..Now to get the my music folder I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware

The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you

Files on player are not listed in wmp or in windows explorer

change the settings of the player to MSC and connect the device to your computer. It will be detected as a removal disc drive. Open it and it should contain the folders in your player. IF you can only see a few folders. Click on Tools-Folder Option - Show hidden files and folders. Then you should see the folders that you have. Right click on the song and choose delete.

Hello, having trouble with my mp3 player SanDisk c140.

Solution is pretty simple.

Go to Settings on your device -> USB -> Change it to MSC.

When you connect it to your computer on Win2000 it will show as a drive. Open the drive you should see the folders. Drag and drop your mp3's into Music* folder. Or your videos into Video folder and your Photos to Photos folder.

NoSpaceForDB Please Delete MoreThan4.0MB

hmmm i'm not familiar with the problem but try this.

First open your mp3 player and go to settings. Under the USB menu change it to MSC. Then plug in the mp3 player to the computer. Open the My Computer on your desktop, right click on the Sansa mp3 player and click Format. Make sure Fat32 is checked and Quick format is UNchecked. Then format the mp3 player. After that it should be clean and work just like a USB drive.

Let me know if this helps!

Cant see files in the system

the sansa players have 2 usb modes. mtp and msc. when you are saving songs in one mode, you will not be able to browse the files in the other mode. the preloaded tracks are usually in mtp mode. To switch mode, go to Settings in your MP3 player. Then choose USB. Auto Detect is also MTP.
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SanDisk Sansa c140 MP3 Player Logo

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