Question about Bose SoundDock digital music system Docking Station for iPod - White (35703)
Ipod won't click onto docking station
The most cost effective solution is to fit an upgrade kit from invebo.com If you go to the site and enter your serial number then you get access to all the diagniostic videos and information. The upgrade takes aboyut 5 minutes to fit and is supplied on a no-risk 'buy and try' basis. You can also call the helpline and talk to the real engineers that repair the docks not the sales people..
Posted on Apr 27, 2012
The new SoundDock II charges your new iPod touch and is fully compatible all iPods and the iPhone 3G. Also the SoundDock Portable will do this.
Better news-> Call Bose. They can upgrade the 30-pin connector to charge via USB-only and function with the remote as well. $99. This will make your iPod touch 100% compatible and somewhat future-proof your SoundDock. If the SoundDock was purchased within 90 days (at full retail price), they will do the upgrade for a smaller fee or even free I think.. (new 1 year warranty given with repair/mod) btw- This is an Apple issue, not a Bose issue. All 3rd party iPod connection devices had to make this change at some point.
Posted on Jun 01, 2009
This is true. The new iPod nano is not compatible with the original SoundDock. This only means that it won't charge the iPod's power. Audio should be okay. This is an Apple issue. They changed the way almost all of their iPods charge (except the iPod classic). Bose can upgrade the SoundDock for their normal repair fee of $99. This would also you a new 1 year warranty.
Posted on Jun 24, 2009
I have a Bose Sound System, and wrote that my iPOD touch would not charge. Got a message back from Bose, see comments. Do write them, as they give a solution. Seems they feel us on this issue...
'Bose is aware that the new versions of the Apple® iPod® Touch (8GB, 16GB and 32GB) and iPod Nano (8GB and 16GB) do not charge when docked on the original Bose® SoundDock®.
Previous versions of these iPods used a specific pin on the dock connector on the bottom of these iPods for charging purposes. The pin to charge these iPods was changed to a different pin with the introduction of the newer models mentioned above.
The Bose® SoundDock® was designed to charge iPod models which were designed to be charged via the older charging pin.
Bose is pleased to offer a solution which will allow you to send the SoundDock directly to Bose, so it can be modified to charge these newer model iPods via the new charging pin that Apple has used on these newer models.
If you are interested in learning additional details about this program, then we will need to know some additional information:
--Daytime phone number
--Daytime UPS shipping address
--Reseller the SoundDock was purchased from
--Date of purchase from the reseller
--Serial number from the bottom of the SoundDock
With this information, we can provide additional information regarding this program, so you can determine if you would like to take advantage of the offer.
Note: If you elect not to receive additional information regarding this program, please be aware that these newer model iPods will still play audio through the Bose SoundDock, and the SoundDock remote will still control the iPod while it is docked, however, the SoundDock will not charge these iPods for the reasons noted above.
Thank you for contacting Bose Corporation.
Product and Technical Support Team
US Telephone: (800)367-4008
International Tel: (508)766-1900
Telephone Hours: Mon-Fri 8:30AM-9:00PM, Sat 9:00AM-5:00PM (EST)'
Posted on Sep 19, 2009
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