Brother HL-2170W Laser Printer Logo
Anonymous Posted on Nov 15, 2011

Why is my BROTHER HL-2170W Printing splotches on one side of the page?

Here is a picture of my problem www.i44.tinypic.com/5wic0h.jpg

  • 1 more comment 
  • Marvin
    Marvin Nov 15, 2011

    I see no picture???

  • Doctor PC
    Doctor PC Nov 15, 2011

    Can you write down the problem?

  • Anonymous Nov 16, 2011

    Do you mean it has toner marks on each side

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Paul Bell

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  • Expert 39 Answers
  • Posted on Nov 17, 2011
Paul Bell
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The chances are that the issue is a faulty drum unit. Remove the drum from the machine and check for dirty marks on the drum. You do not need to do anything like reinstalling software and you cannot clean nozzles. It is a laser printer and doesn't have nozzles. Depending on how much your machine cost and whether you can source a drum at a reasonable price it may be more cost effective to buy a new machine..

  • 2 more comments 
  • Paul Bell Nov 17, 2011

    Measure the gap between "splodges" if it is 40mm then your toner is at fault, if 75mm then it is the drum. Judging by the picture I'd suggest it is indeed your drum unit. Hope this is useful :)

  • Anonymous Nov 17, 2011

    so there's nothing you think I can do to fix/clean it? I just checked the drum, and it seems that the side that's printing marks, is a lot lighter color than the rest of the drum, not sure if that relevant at all.

  • Marvin
    Marvin Nov 17, 2011

    Time for a new printer??

  • Anonymous Nov 17, 2011

    I guess so! :[

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  • Brother Master 5,569 Answers
  • Posted on Nov 16, 2011
Steve Allison
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Ditto: your link is bad to pic.

  • 1 more comment 
  • Brian Sullivan
    Brian Sullivan Nov 16, 2011

    just looking at the picture it looks like the prining nozzle needs cleaning you might have to uninstall restart your computer then reinstall it doing an alignment check and print out a test page you might have a look at a manualhttp://welcome.solutions.brother.com/BSC...

  • Doctor PC
    Doctor PC Nov 16, 2011

    Go tohttp://www.brother-usa.com/FAQs/Solution... orhttp://www.brother-usa.com/FAQs/Solution...

  • Doctor PC
    Doctor PC Nov 16, 2011

    Go tohttp://www.brother-usa.com/FAQs/Solution... orhttp://www.brother-usa.com/FAQs/Solution...

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  • Brother Master 27,725 Answers
  • Posted on Nov 15, 2011
Brian Sullivan
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Have tried to look at picture says that server not found

not being able to see the problem

if you are printing word or another document
with a toolbar at the top
file edit view format tools and so on......
select the format option borbers and shading select none
there are other options available

  • 1 more comment 
  • Anonymous Nov 16, 2011

    OOPS! D: Should have tested the link first, it's just i44.tinypic.com/5wic0h.jpg

  • Brian Sullivan
    Brian Sullivan Nov 16, 2011

    still get nothing with this i44.tinypic.com/5wic0h.jpg

  • Anonymous Nov 16, 2011

    how about this onehttp://postimage.org/image/vzwmzpop7/,
    sorry!! D:

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  • Contributor 1 Answer
  • Posted on Nov 16, 2011
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Your Brother print is a laser toner machine the picture you upload that have the large marks to one side are toner marks and its looks like its coming from the photocoductor drum. This could be a faulty drum or a leaking printer cartridge.

Take the cartridge out and drum unit and check if you can see a large build up of toner to the left or right side of the cartridge and drum unit. You can take a picture of the unit and post up

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  • Master 17,130 Answers
  • Posted on Nov 16, 2011
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Just to check once again, remove the printer from the PC, and then Uninstall the printer. Now shut down PC , restart and install the drivers once again, connect printer when it is requested- PROMPT . Now take a test print to check. try cleaning nozzle. repeat the process if you see any improvement , if not contact service.

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