When I scan, copy or fax a document, the entire page is black. Please help! It has been working fine for years, now this.
It's not a software issue because I manually used the copy, fax feature on the printer itself.
I am having the same problem. Was working fine and suddenly, it faxes out in black pages and it scans everything in black.
I need help on this 7310 HP all in one!
It COPIES COLOR, BUT DOESN'T FAX
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Scanner bulb works fine.
It does print ok from the PC
USB is fine
It scans/copies/fax about 25% of the page then prints the remainder all in black.
It even did a full reset as advised by HP support. They were'nt much help.
When I scan, copy or fax a document, the entire page is black. Please help! It has been working fine for years, now this.
It's not a software issue because I manually used the copy, fax feature on the printer itself.
i have the exact same issue. I can print from a pc fine, but my hp officejet j6480 all in one prints a black page when trying to copy or scan. It was two months old so hp (after 9 phone calls) sent me a new one that did the same thing. They are no help. HELP! Jeanette
Is the scanner bulb on and does it goes through the warming up period when you try to scan,copy from the PC?
Does it print ok from the PC?
Is it a USB connection? try another USB cable and or USB port.
Sounds like the circuit which controls the functions (copy,scan) from the PC is not getting the correct signals or is malfunctioning
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