Hi, there are many possibilities why your scanner is undetected by your computer. It can be its logical connection, scanner driver or the scanner itself.
If you have Windows operating system, please check Device Manager. In the Device Manager please check for the following:
1. Any yellow or red X's, question marks or exclamation marks related to the scanner.
2. Under the Category of Imaging Devices - Check for Epson Product name.
If IMAGING DEVICES is listed, test the scanner from PAINT as follows.
If IMAGING DEVICES is not listed then the scanner is not being recognized. Try another USB port or cable until the scanner shows up in the Device Manager. (The scanner must be on and connected in order for the computer to recognize it)
If you see an Imaging Device that points to your Epson Scanner or Unknown Device that has a yellow question mark or exclamation point, you need to update the driver.
Try to scan in Paint to isolate the issue between your computer and scanner.
To scan in Paint, do the following:
1. Click on START > ALL PROGRAMS > ACCESSORIES > PAINT.
2. Click on FILE then select FROM SCANNER OR CAMERA.
3. Choose COLOR PICTURE.
4. Scan.
If it does not work, it is possible your Windows Image Acquisition (WIA) service is not started.
To restart this process please follow the steps listed bellow.
1. Click on Start > Control Panel > Administrative tools
2. Double-click on Services to access the list of available services.
3. In the Services window scroll down to the bottom and double-click on the Windows Image Acquisition (WIA) Service.
4. Select the STOP option.
5. Click the START option to restore the service.
6. Try scanning again into Paint.
If it scans fine, try scanning from the application that you normally use. If you are still unable to scan or receive any error messages, try reinstalling the scanner driver or software.
If you have Macintosh operating system, please check Apple System Profiler if your scanner is properly detected. The reinstall the scanner driver.
If your scanner is still undetected, please contact your scanner manufacturer for any possible driver updates.
Before I forget, if you have a multifunction and wireless scannig is supported, please ensure that you set its wireless scanning settings. For most of the Epson Multifunction such as Workforce 600 and Artisan 810.. it has an Epson Scan settings that you can configure to ensure that the network scanning is available. To do this, please follow the steps below.
Make sure the all-in-one is turned on.
Click Start or , and select Programs or All Programs.
Select EPSON, then EPSON Scan, and then EPSON Scan Settings.
This screen may appear twice. If so, click No both times it appears.
Make sure that you all-in-one is the selected scanner.
Check the Connection and Network Scanner Address settings.
If the Connection setting is set to Network and your scanner appears under Network Scanner Address with the correct IP address, your settings are correct and you can skip the remaining steps.
If either of these settings is incorrect, make sure the Connection setting is set to Network and continue with the next step.
Note: You can verify your product's IP address from the LCD screen. Press the Home button, if necessary, and select Setup. Select Network settings, and select Confirm Network Settings
Click Add. You see this screen:
To rename the scanner, enter a different name for the Scanner Name.
Select the IP address that appears in the list.
If you have a firewall or Internet security software installed, the search feature may not work correctly. In this case, click Enter address, and enter the IP address manually.
Note: If more than one IP address appears, be sure to select the one that matches your printer's IP address.
Click OK.
Click OK again to close the EPSON Scan Settings window.
Open Epson Scan utility and test the scanner.
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A quick fix for most communication errors can be achieved by
resetting the printer and/or rebooting the PC. Simply disconnect the printer
from your computer (if USB connected)> reboot your pc > unplug and
re-plug the printer into the power source to reset it. When the printer turns
on, reconnect it to your computer (if USB connected). Then try to print again
once the computer fully recognizes the USB connection or when the WiFi light on
the printer turns solid green (if WiFi connected.).
If that doesn't help, try the steps below:
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