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I'll have to go with Ironfist109 on their question. You can order a new remote on the website of the manufacturer, but you must get the Model number on the unit to determine what remote you need to order. The model number can be located on the back of the device. Once you have this, you can go the the RCA website, and go to support. From there you can order a new remote. Hope this helps!
You need to contact RCA. They will then tell you where to take the DVD player. That place will either fix it or tell RCA that it can't be done and RCA will then authorise a replacement. You don't need to pay anything to have it fixed. You might need the receipt to prove you purchased it and when.
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