This could be driver related
click start control panel administration tools computer management device manager scroll through all of your devices if you see a yellow question or exclamation mark ? ! or a red X you will need to update the drivers for this device right click select update driver/reinstall driver
http://download.cnet.com/nikon-super-coolscan-5000/3000-2118_4-62824.html
hope this helps you
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