Solution:
If you replace the toner cartridge and the '
Toner Low' message remains, the printer may need to be reset.
To do so, power off the printer. Let it sit 20 to 40 seconds, then power it back on. If the '
Toner Low' message does not appear on power-up, try printing again.
If the '
Toner Low' message returns on power-up or when printing, confirm the following:
- The toner cartridge you just installed is a brand new toner cartridge and not a used one.
- The toner cartridge is an original Lexmark brand toner cartridge. Cartridges manufactured by a third party may not be compatible with the printer.
If a third-party cartridge is causing this issue, contact the point of purchase for additional support or replacement of the toner cartridge.
- The toner cartridge has not been refilled or refurbished by a third party. If it has, contact the place where it was refilled to have it replaced.
Still Need Help?
Should you confirm all the above and the '
Toner Low' message remains, have the following available when calling
Lexmark Technical Support;
- Printer model(s)
- Printer serial number
- Toner/imaging unit/waste toner bottle part number and serial number
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