You can get City Navigator 2008 CD from your local Garmin dealer. Cost around $100. It updates via MapSource program and USB connection to IQue 3600. Do not get "NT" maps as 3600 does not understand "NT" compression
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You can download for free the installation disk software from www.garmin.com. You can also download a base map, but may have to buy maps from Garmin for more detailed maps/charts. You may need the serial number of the unit to unlock the maps, this is on a paper sticker under the gps antenna.
Even with the maps unlocked it they can appear to be locked.
There are little known flags to diable/enable the base/detailed maps.
Check that the boxes are checked under the <Map><Options><Misc>
You can select either base or detailed maps there.
Disable both and it looks like the unit doesn't have any maps.
Garmin normally replace your unit with a refurbished unit. Yes call Garmin and ask for a new unlock code. Normally they provide a new registration ID (yellow piece of paper with the unlock code for the latest mapsource map and accessories which it also included with the refurbished unit.