It sounds like the solenoid valve is stuck open. This is tucked away up inside the bowl and the bowl needs to be removed to gain access. For a repair sheet email [email protected]
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The most common reason for a toilet to continue to run is a problem with either the flapper or the entire flush valve itself. The water is slowly draining so the fill valve keeps running. The flapper is the least expensive and easiest solution, so start their. It's usually around $5. If that doesn't solve the problem, I would purchase a flush valve kit, around $20, and replace your flush valve. *Note: If you have to replace the flush valve, you have to take your toilet apart. Start with the flapper.
After flush the system must close the hole which lets water into the toilet. If it does not close after flush, it is continuously letting the water thru. Check if it closes after flush and allows tank to fill.
We have replied that it sounds as if your internal flush kit button is stuck in the down position. If you continue to have problems please contact us for a replacement flush kit for free. Thank you.
There should be a float inside the tank of the toilet. Be sure that when the tank fills that the float is not getting stuck, or not floating all the way up and not sealing the flush valve at the bottom of the tank.
Toilet runs continuously or doesn't flush adequately
Jiggling the handle might work for a while, but if your toilet is always running or doesn't flush adequately, you need to perform these simple fixes that usually can tame a noisy, inefficient toilet.
Check the Chain The chain attached to the rubber flapper often becomes loose, causing incomplete flushing and/or continuous running. To fix it, remove links from the chain using needle-nosed pliers until it's tight.
Check Water Level
Improper water levels can also cause problems with your toilet. This can be fixed by adjusting the ball ****, which is located next to the overflow pipe, the open tube to the right of the handle. Adjust the ball **** so the water comes to ½ " below the overflow pipe.
Clean the Surface of the Flush Valve
A continuously running toilet can also be the result of a faulty flush valve. Because the valve is made of rubber, it can decompose or warp allowing water to escape from the tank into the bowl. Clean the sealing surface to see if this will improve the seal. If too decomposed or warped the valve may need to be replaced.
Replace the Flapper Remove old flapper and replace with a suitable replacement. Attach the flapper to the overflow pipe inside the bowl. Then attach the lever chain from the flapper to the handle lever making sure the chain is taut.
This video will help familairaize you with the flushing mechanism and the repair:
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