See the swection on "Listening to the radio" on page 24 of the manual... The initial setting is 9 kHz. Please set the AM tuning step frequency to match the AM band tuning step frequency in your area. USA and Canadian models 10 kHz Other models 9 kHz Press MEMORY while holding down TUNER.
http://www.retrevo.com/support/Onkyo-TX-SR500-Receivers-manual/id/365ag205/t/2/
You can switch the AM band tuning steps between 9 kHz and 10 kHz.
Note: All the preset stations are erased when you switch the AM band tuning steps.
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