Hello Cliff, welcome to FixYa.
Hard Reset the printer by doing the following:
If the problem persists, replace the ink cartridge. The cartridge might be defective since you already have tried to clean the contacts.
Keep me posted.
Jas
Reset as you suggested but no change in symptoms. Not interested in buying another color cartridge. Should have kept old ones instead of turning them in. Am considering buying a new 6500a because it might require less software changes?
You are right Cliff, 6500A requires less software changes since it is a new model. It is compatible with almost all of the computers right now. It comes with an easy to setup installation CD.
You can find Great Deals of this Printer at Amazon with free shipping. You can check it out in this linkhttp://astore.amazon.com/securetransacti...
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