Sandisk 250 on the screen of my sandisk 250 it states its connected to my computer when i have it plugged in. when i open rhapsody it doesn't show that a device is connected. When i look at my computer it doesn't show that the sandisk is connected. When i plug another mp3 player into the same usb port it comes up on my computer and rhapsody. This sandisk is fairly new so it shouldn't have any problems. i've also tried different usb ports and different usb wires... will someone please help me!!!

try plugging it into a faster usb connection

This is and excerpt from "EphMusicFan" on the Real player forum. Original link is also below.

" The following steps finally fixed everything for me. While it may seem long, it only takes about 15 minutes and should fix everything.

If you run windows XP don't have Windows Media Player 11 installed, download and install it here,
http://www.microsoft.com/windows/windowsmedia/player/download/download.aspx

Run Windows Update, and install all high priority and optional updates related to Windows Media Player or device synchronization.
On XP, the updates include:
Update for Windows Media Format 11 SDK for Windows XP (KB929399)
Security Update for Windows Media Player 11 for Windows XP (KB936782)
Update for Windows Media Player 11 for Windows XP (KB939683)
Security Update for Windows XP with Windows Media Format Runtime 9.5 and 11 (KB941569)

Open Rhapsody
From 'My Account' menu select de-authorize computer
Close Rhapsody

To delete the mcs.rma file:

1. Close RealPlayer/Rhapsody
2. Click the Windows Start button. Then click Run.
3. Type %windir%\system32\ and click OK.
4. Find the mcs.rma file.
5. Right-click mcs.rma and select Delete.
6. Close the window.

To delete the basi3260.dll file:

1. Open the My Computer icon on your desktop.
2. Open the C: drive (usually Local Disk (C:\)).
3. Open the Program Files folder.
4. Open the Common Files folder.
5. Open the Real folder.
6. Open the Plugins folder.
7. Find the basi3260.dll file.
8. Right-click basi3260.dll and select Delete.
9. Close the window.
10. Restart your computer.


on sansa Clip itself, disconnected from computer, go to settings, then choose format

Make sure Rhapsody, Windows Media Player, and all other media programs are closed

download firmware
http://forums.sandisk.com/sansa/board/message?board.id=clip&thread.id=2946 (make sure you get 'Americas' firmware version)
unzip firmware file
connect to computer
drag firmware file onto sansa Clip icon in Windows explorer
wait to finish all copying (Sansa Clip screen will say connected, not writing or reading)

disconect
firmware updates on device, then it shuts off automatically
turn it back on
reformat from device (settings menu, format)
put in msc (under USB mode on settings menu)

reconect
open sansa Clip E:/ in Windows explorer, delete all files (should be 6-8 folders and files in top level directory of Clip)
reformat from windows explorer (right click, format, (FAT file system, NOT FAT32))

disconect
put in mtp (under USB mode on settings menu)

Open Rhapsody
It will run through quick setup again, due to files deleted before.
'Reathorize Computer' (under 'My Account' menu)
"Update Track Licenses' (same menu)

connect to computer
wait for Rhapsody to fully load clip (may take 30 seconds)
reformat from rhapsody (right click on sansa clip icon in rhapsody, select reformat)
hold down control and shift buttons at same time, right click on sansa clip icon in Rhapsody, select 'reset secure clock'
right click on sansa clip icon in rhapsody, select authorize device
wait while sansa clip updates (wait for screen of device to say 'connected' for a while, rather than writing or reading)

disconect

reconnect
wait a while updates finish

disconect
verify acount, and dates on device, under setting menu, account
should say renewed (with today's date) expires a date 30 days later.


download one new track from rhapsody you never have downloaded before

reconect
transfer that one track to clip
wait for all updates to finish

disconect
verify account, dates on device, check that the track plays properly"

Hope that helps.

http://real.lithium.com/real/board/message?board.id=InstallingRhapsody&thread.id=26724

Use Rhpasody to sync the songs instead of Windows Media Player.

This player is a little goofy. The normal method to synchronize is through Windows Media Player. But if you go for the Rhapsody subscription, you have to also sync the device through Rhapsody.

-Tha Mp3 Doctor

Alright, plug the player in with your USB cable.

Open "My Computer" and find in on the list of drives and CD-Roms. It will be called something like "Audio Device" or "Removable Storage Device". Make sure you find the correctly icon for the player.

Right click the player then select the format option. You'll probably want to use a FAT32 format as it is the usual format for MP3 players and flash drives of the like. This will totally erase any files on the player, so be forewarned before you complete this.

Raw file system is basically the media in it's standard state. All the information is recorded as zero's and this is how your computer is seeing it. It is either reporting incorrectly due to bad file system error, or simple was formatted incorrectly.

Give that a try, let me know what happens. :) Hope it helps.

left it charging over night and all the music erased...

You need to format the device to remove the preloaded content. This will also remove any mysic you have transferred onto it. First, change the device to Rhapsody Mode. Settings>Mode or USB Mode>Rhapsody. Then connect the device to your computer. Verify the device says "connected". Then open up the Computer Management on your Computer. Right Click on My Computer, Select Manage, on the left side of the Computer Management window, select Disk Management. Then on the right side at the top you will see the 'C' Drive and under that the Sansa e260 as well. Right click on the Sansa and select "format", dont check anything on the next screen, just press Start, or OK. Your device is now empty. Best of Luck.

If your device is indeed a Rhapsody branded version, the recovery tool you have WILL NOT WORK. You need to download the Rhapsody version firmware, located here; http://www.sandisk.com/Assets/File/Downloads/firmware/rhapsody-1.0.2.21.zip Then put the device into recovery mode: - power device off (press and hold power for 20 seconds) - slide the hold button into hold - press and hold record button while connecting device to computer (keep holding it until you see New Hardware Found on PC) Then "unzip" the software from the link, inside you will see PP5022.mi4. Open up My Computer, in there you will see 16MB format, drag and drop the pp5022.mi4 file into this drive. Unplug the device and allow it to restart. DO NOT PRESS ANY BUTTONS until it is complete. If the issue persists, try it again. It may take 3 or 4 tries. If that doesnt work, you need to format the device. Hit me back and ill tell you how to do that. Best of Luck.

Resync using Windows Media Player instead.

Renew Rhapsody sub and resync