My dyson dc24 hose works fine however the head of the vacuume does not pick up anything (no suction) the brush is still working and i have cheacked for blockages and found nothing,the cylinder seems to work when using the hose but not when im using the head to vacuume,also at the top of the dyson near the back of the filter A there looks like a valve of some sort that seems to be making abit of noise when its in the upright mode(not hose though)dyson has been emtied and filters cleaned?????????

You sound pretty savvy in your troubleshooting. Take a look at this video. You may have a split in one of your three suction hoses. I tried to find a video for a DC24 but to no avail. These two models are pretty close and this video should help you out.

You may need new filters if the suction is not good. You may need a new brush bar if it is worn.

Hi Janice,

If your machine has no suction from the cleaner head, I'd recommend that you check the machine for blockages and reset the brushbar. To locate and remove any blockages, please follow the steps shown in our online Support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/filter-washing-video

To reset the brushbar, please follow the steps shown in the video below. The brushbar will not rotate when the machine is standing upright, so please recline it into the vacuuming position before testing it.

This should resolve the issue, but if you need any assistance locating the blockage, please call our Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Hi there,

I'm sorry to hear you're having difficulties with your DC24. This machine is equipped with a safety device which shuts off the brushbar if something jams it. After you've checked the cleaner head for obstructions and removed any threads or hair from around the brushbar, you'll be able to reset the machine, as shown in the video below.

If the machine doesn't seem to have suction through the hose, there may be a blockage in the wand or hose - the easiest way to check for this is to follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=1120&product=DC24-ALLFLOORS

Following these steps should resolve both issues - however, if you'd like any further help or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Hi there,

I'm sorry to hear you're having difficulties with your DC24. If the machine picks up well through the cleaner head but not through the hose, there may be a blockage somewhere in the hose or wand. The easiest way to check for this is to follow the troubleshooting steps shown in our online support guide:

http://support.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/check-suction

This should resolve the issue, but if you need any further assistance or advice after running through the troubleshooting online, please get in touch with us directly by calling free on 0800 298 0298 (UK), or 1-866-693-9766 (US), so we can help.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

check for clog at the start of the suction port where brush roll is

Hi there, sometimes a stretched belt will hamper the vac. from picking up. he best way to test this is to turn the machine on, then carefully put you hand on the roller. If the belt is stretched the roller will stop turning when you apply pressure. Hope this helps, Chris

Is there suction at the end of the hose? If so, then there's a clog in the power head air flow section. To double check, detach the hose, drop a coin into power head and see if it falls through.
You can clear it by using the hose and crevice tool to **** the clog out from the brush end. If this doesn't work, try using a knitting or crochet needle to pull clog out. It may also be possible to reach it with needle nose pliers.

There is a trouble-shooting site for better explanations.
http://www.dyson.com/support/help.asp?article=1451&product=DC15-TOTALCLEAN

Hi its Darran at Dyson.

It sounds as though the hose is blocked. I would recommend following the blockage procedure. If this does not resolve the problem, please call our Helpline on 0800 298 0298, between the hours of 7am - 10pm, 7 days a week.

Kind regards
Darran
Dyson Customer Service