Jenn Air side by side, model JCD2389GES. Water leaking on floor under left side of freezer (as you look at it). Also (frozen) water on bottom shelf of freezer. Is something blocked? Can I repair it easily?

I bought the same JFC2290 model and it says "Auto defrost". Mine is only 10 months old and it starts having exactly same problem already. Water leaks and I have to clean my hardwood floor twice a week. I will never own Jen junk again!

WHAT IS WRONG WITH YOUR REFRIGERATOR?

For a detailed Refrigerator illustration, click below.

Side by Side
Freezer on Top
Freezer on Bottom
Under counter
Warning!To avoid personal injury or even death, always disconnect yourappliance from its power source--that is, unplug it or break theconnection at the circuit breaker or fuse box--before you do anytroubleshooting or repair work on your appliance. Also, because somecomponents may have sharp edges, use caution while working on yourappliance.

It's stopped completely
It's not cool
Cooling is poor
It's noisy
It leaks
The freezer compartment is icing up
The food in the refrigerator freezes
There's water dripping inside the refrigerator
The refrigerator never cycles off
The ice maker has a problem
There's an ice- or water-dispensing problem

Look in the freezer floor to see if you have ice built up and over flowing into the floor. If so you have a clogged drain line which is located in the freezer behind the lower basket in the litttle gap at the bottom of the back wall. If you don't have that, the water line that runs to the water in the door is located at the front left side as well and you can get to that by pulling off the bottom piece of plastic that runs along the bottom of the whole machine.

If you need further help, I’m available over the phone at https://www.6ya.com/expert/jason_4570d45317834dd3

most likely you have a plugged and frozen defrost drain. check behind the bottom basket of your freezer section to confirm this you will find alot of ice build up. to repair you self:

• unplug refrig.
• unload freezer section
• remove rear access cover (on jenn-air's there are 2 screws about mid way up they are painted white and arent very obvious).
• clear all ice
• flush drain hole with warm water. ( i use a turkey baster filled with hot water to get best results)
• reassemble unit
• reapply power

this should stop your water leak. thanks Peyton

Sounds like a plugged drain on the bottom of the freezer, under the coils

You have to take everything out of the freezer side and remove back panel. There are 2 white hex screws around where the second shelf normally is. Top half (where fan is) comes off first, then bottom half comes off (it may be stuck if coils are frozen, let defrost a little). You will see stainless steel drain pan below coils. Also could be ice maker water supply or water chiller behind lower drawers on refridge side.

hi thanks for the question the freezer is more than likely frosted up now with the door left open the drain hose from freezer is clogged shut down let thaw remove panel at the back of fridge allow 24 hrs to thaw clean out the drain tube re level the fridge so that if the door is left open the door will close by its self raise the front legs to achieve this thanks the appliance doc

Hello,

Towards the bottom of the freezer is the water diversion tray for when it defrosts. It is usually made of glass but may not be. Lift that up an see if it is blocked by frozen water ice blocking the cold air vent that recirculates and also feeds into your refrigerator.

If this doesn't help wait long enough and one of the other experts on the site will help you. If it does solve your problem I wouldn't be too surprised as I've seen this so many times.

Well, regards and good luck,
Worldvet

Sounds like you have a plugged drain line remove thwe bottom drawer and look in the pan see if the little drain hole is frozen over if so use a hair dryer to unthaw and pour a glass of hot water down to make sure it is clear it will go into the pan under the unit if it still wont run free use a Turkey baster to blow out the drain line as something is stuck in it

Apparently it is the drain behind the freezer panel on the inside and it is blocked. It needs to be unblocked and cleaned. You remove the food and the rear panel on the inside of the freezer. With a hair dryer (carefully) remove all ice build up and then unblock the drain line going to the pan under the refrigerator. The drain line can be cleaned with bi-carb and hot water (not boiling).