If ice is on the door and ceiling and frozen water dropleats on the food packages the door was left open and the air ducts are frozen.when you open the freezer door do you hear the fan blowing,if not it could be bad or iced up,if the ice is on the inside back wall of the freezer you have a defrost problem,get back to me and tell me if the ice or like snow is just on the back wall or if the door was left open ice will be on ceiling ,door and shelves and food packages,also that's not a good model number if the freezer is on top look at the left wall up near the ceiling in the fridge section,you should see a tag there with the model number.
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