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I have phoned microsoft about my xbox which is not working there system was down and they gave me a code to phone back up to arrange a courier to pick it up but i have no credit in my phone is there a free number i can cal
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There is no way to do this on the computer, you will have to contact phone support, please use this link to arrange a call back from Support in your region: support.xbox.com/.../contact-us
Call Microsoft at 1-800-4MY-XBOX (U.S.). Provide them with your
registration info and they will tell you how to reset the console. You
will give them your xbox serial number and they will give yo a unique
code that will enable you to reset the passwords and get back to your
gaming. Make sure to try the code with them on the phone so you can ask them questions on where to go and how to do it.
If you're a UK customer and the product is under 2 years old please contact your retailer with your proof of purchase; they will make arrangements for the chassis to be sent back to our engineers for inspection and repair work required.
If you're a UK customer and the product is over 2 years old or you no longer have proof of purchase please phone the customer service department on 01284 413 141 Mon-Fri 8.30-4.30 to book it in for chargeable inspection and repair work required. Standard charge is £60 and this will include courier delivery of the product back to your address; In addition you'll need to make arrangements and cover costs for courier delivery of the product into our engineers.
If you're not a UK customer please contact www.quinny.com and select the country you're in - then choose the "Contact Us" tab to get in touch with the customer service team in your area.
in this case you should contact microsoft and book it in for a repair this would usually cost you alot of money unless when you phone them you tell them you have tree red lights sowing up on your console, they will then extend your warranty to 3 years for free and arrange a UPS driver to pick up your xbox and repair it for free
This should be no big deal, the problem will also be tied to the serial number of the console, or the personal information (name, address, email, phone number) that you gave Microsoft tech support.
Just call them up at 1-800-4MY-XBOX with your serial number, continue with the solution, and be sure to write down the number as you close the call.
Try arranging the xbox vertically, if you havent already. The xbox and ps3 both were made for much better cooling when arranged in this way.
Unfortunately, if the ambient temp in your room is high, or if you live in a hot area, you may not be able to do much. Try to keep the xbox out of a cabinet or any enclosed space, and give it as much airflow as possible.
If all that fails, I would consider sending it in to Microsoft for repair.
yup, you need to do exaclty that, possibly a mainbpard problem. the free phone number is on xbox.com, they will arrange to pick the console up and repair it. All 360 consoles have a 3yr warranty, will take about 2-3 weeks to repair and get it back to you.
That's probably bad but the box was probably pre-labelled and it has your address on it so they should be able to identify who's console it is. I recommend that you call microsoft and give the representitive your reference number, and give them a heads up that all your extras are in the box. Just tell them what happened and they should get it worked out for you.
You can't use the HD-DVD drive to play games. Your best bet is to phone Microsoft and arrange to have the console repaired. If your console is out of warrenty it is possible to replace the drive yourself.
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