Hello Steve, welcome to FixYa. Limited Warranty - Major Refrigeration ComponentsSecond Through Fifth Year - After the first year from the original date of purchase, through the fifth year , the manufacturer will repair or replace, at its option, free of charge for parts and labor only, any part of the sealed refrigera-tion system (consisting of the compressor, evaporator, condenser, drier and connecting tubing) and the cabinet liner (exclusive of the door liner) which fail in normal home use. All other costs, including mileage, transportation, trip charge and diagnostic charge, if required, shall be the responsibility of the owner.
I understand based on your description you have a Heartland 3310 stainless steel (SS) fridge that compressor nor the condensor fan is suddenly not coming on....though the compressor is quite hot, correct ?
Unfortunate that these things seem to happen at the worst time, but this would be something I would consider calling in an authorized appliance technician, but the place I would start is as follows, check the compressor as shown below and if o.k. replace that start relay asap. That is the most likely culprit...but it can be the control itself, though unlikely in my almost 20 yrs. experience.
As I said If you feel like you can trouble shoot further I`ve provided the following info to assist you or you may decide to call a professional appliance technician (as I recommend)...it's your call.
I don`t know the age of your fridge, but I should mention...
** I don't know the age of your fridge, but most of the manufacturers of fridges have 5 to 10 years sealed system warranty which would include the compressor but not the electrical starting devices i.e., the overload & relay. Check your owners manual, it is the ultimate authority on warranty no matter what anyone else tells you according to your manufacturer.**
The info I have is a generalization from Heartland...
Aside from that, If you have a multi- meter you can check the compressor to see if the windings are ok.
**First, Unplug the fridge**
Remove the panel at the back down at the bottom. This should gain you access to the compressor. On the side of the compressor will be the start relay/overload assembly such as this image...it may be enclosed in a black plastic cover as well.
Pull off the relay & overload and you'll see 3 pins in the form of a triangle...
With a meter measure between any 2 pins at one time, going between each pin with one remaining on a "common" pin.
You'll want 3 measurement's, similar to this example- 6ohms, 3ohms, and 9ohms.
On some meters you may simply get a reading of "0" ohms, as long as the needle moves off of "infinity" which would indicate an "open" winding = not good !
If following that, the readings are good, purchase a hard start kit. Part # HS410 also known as a 3in1 starter kit.
My Heartland 36" Metro, top - 775ec2d.jpgbr />
The above package contains info and hardware on how to connect it.
**NOTE : the HS410 ( 3 in 1 ) should be considered just a temporary "fix" as opposed to an actual "repair" in should not be relied on for long term reliability or safety, but rather thefactory replacemnet, double check with your model number**
Hope that help`s move you forward if nothing else. If so please take a second and rate the guidance and a testimony to your inquiry you received here at FixYa, either or all is appreciated.
Let me know how it goes and Good luck.
Regards,
Macmarkus :)
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Thank you, that was a very complete and detailed answer, I appreciate the help.
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