If your unit is not registering on the Garmin website, then the unit is probably already registered. If its already registered, the Garmin website won't recognize it. If you bought it used, you need to call the person who you bought the unit from and tell them to delete their registration so that you can re-register under your name. If you bought it new, call Garmin customer service at 1-800-800-1012 and have them clear the registration. They will require proof of purchase. New Units sometimes get purchased registered and then returned. Some places will place the merchandise back on the shelf after verifying everything is still there.
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If it's been previously registered by a former owner then you cannot register it.
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