Hello,
The usually reason the door remains locked once the cycle is over is because the filter screen on the drain pump is blocked so not all the water could drain out...the door lock is tied into the pump and until the pump tells the control board that the wate r is out the door will not unlock. This tip i wrote will show ya how to take apart the washer to clean the filter on the pump.
http://www1.fixya.com/support/r10121384-check_when_duet_washer_door_locked_after
GENE
Open the front door and load the clothing into the washing machine. Check the owner's manual for the maximum load size. Overloading the washing machine may interfere with its ability to spin the clothes and rinse them clean.
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