Question about Sony NWZE345 MP3 Player

1 Answer

PC no longer recognizes my NWZ-e345 MP3 player.

Posted by loreo88 on

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1 Answer

Curtis Sewell

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  • Sony Master
  • 7,482 Answers

Hi loreo88...

Go to Device Manager
To get to Device Manager you will:
Right click on My Computer>Properties>click the Hardware Tab>Device Manager.
After you are in Device Manager look for your MP3 player or Unit.
Here you should see no "Yellow" exclamation points.
If you do they they are telling you that you have a device conflict.
If you currnetly have your unit plugged in, you may notice the "unknown device" which would be your Player or Unit.
If you unit has an exclamation point by it, then you will need to click on it and delete it.
After you remove all devices with conflicts then click on refresh and search again for your MP3 player/Device.
The computer should install your device this time and solve your problem with connection of the MP3 player/Device.
Please take time to rate me thumbs up.

Posted on Sep 21, 2011

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