SOURCE: answering machine wont pick up it just cuts off incoming call leaving line busy
just set the amount of rings higher on the back of the phone and make sure all you old messages are deleted and also make sure its not set to do not disturb
SOURCE: INCOMING CALLS
Not sure it this is a solution for ALL your problems, but...
I had a similar issue: Phone rings, caller ID info displays then seems to hesitate, then displays only "INCOMING CALL."
The issue seemed to be caused by interference with other devices on the same line (in my case, an alarm system).
Tech support had me change a setting on my TRU9466 base unit (this is one of the PowerMax 5.8ghz models). This is how we did it step-by-step on the base unit:
MENU
GLOBAL SETUP
IN-USE LINE SETUP
select LINE 1
switch to TYPE B
This seems to have solved the Caller ID "interference" issue -- my Caller ID now displays as it should. The Tech Support person suggested trying that TYPE A/TYPE B setting on "OFF" if TYPE B didn't solve the problem, but thankfully, it did.
Now Cheryl, it sounds like your issue is more involved than this -- I didn't have any connection problems -- but perhaps they're related -- you might try my solution.
SOURCE: Voicemail
It sounds like you are using a voicemail service from a provider, meaning you did not buy the voicemail system with the phone system. If you confirm, I can tell you how to fix this.
SOURCE: incoming calls go staight to voice mail
There are a number of reasons why this could happen.
1) The most common is you have call forwarding always. When you lift your handset do you hear stutter dial tone? if you do you have a feature active on your phone. To correct this you will need to turn the call forwarding feature off You will have to get the code from your system administrator or go through your superkey (the Blue Key) using the # until you find the call forwarding options and review and turn it off (Change).
2) It's possible you have Do not Disturb active.
3) its also possible you have Make busy active
2 and 3 can be removed by the clear all feature code but 1 must be cleared using the method I described. Get these codes from the system admin.
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