Model MFC 8480 DN is giving a drum error message. HELP! Is there an online users manual available?

If it still prints ignore it.
if you rather call the vendor. Ifyou're under warranty. They may replace or repair it.

Hi there,

Below are instructions that I have found from the internet. Hope that they will help.

• Open the front cover of the printer.
• Hold down the Go button for 4 seconds until all the LEDs light up. Then release the Go button
• Remove the drum unit and toner cartridge assembly.
• Replace the drum unit and toner cartridge assembly back into the printer.
• Close the front cover of the printer
• Your drum unit should now be reset
MFC / DCP PRINTER SERIES

1.Remove the drum unit and toner cartridge. Wait 1 or 2 minutes.
2.Replace the drum unit and toner cartridge into printer.
3.The error message "Change Drum Soon/Drum end soon" will continue to appear if the drum counter was not reset when you replace the drum unit.
4.To clear this error message, you need to reset the drum counter as instructed below.
5.Make sure that the machine is turned on.

For MFC users: To confirm you are installing a new drum, press 1. For DCP users To confirm you are installing a new drum, press the Up Arrow key

7.When the LCD shows Accepted, close the front cover.
8.Your drum is now reset.

Resetting the drum unit will not improve print quality. It only resets your drum and allows you to continue to print. You decide when to replace the drum unit not the manufacturer!

I got this same error message on a newly acquired Brother DCP-7040 that I purchased used off of ebay.

As I was troubleshooting this unit (that I bought untested off of ebay - hey gambling has paid off handsomely for me many times before!), this error message kept popping up.

I checked the COUNTERS (page & Drum life) and found out that the DRUM had 0% life left. BUT, the reason it showed ZERO was because this unit did not have any drum! The toner cartridge (TN-360) needs to sit WITHIN the drum (DR-360) on this DCP-7040 unit, as well as in models DCP-7030, MFC-7340, MFC-7345C, and MFC-7440N.

So perhaps some of these "put the black toner cartridge back in" problems could be related to the DRUM (or lack thereof). A possible tipoff (since the toner cartridge actually does slide into the unit much like other units that do not use Brother's DRUM carrier) seems to be the relative ease with which the toner cartridge slides into the DCP-7040 and really doesn't seem to "lock" into position real firmly.

DCP-7040 USER GUIDES: http://welcome.solutions.brother.com/bsc/public/us/us/en/doc/manual_index.html?reg=us&type2=-1&prod=dcp7040_us_as&c=us&lang=en&flang=all

same slide pcs on drum please contact printer vender

The MFC-9840 manual says that this code is reporting a mechanical error.
Try to reset your machine in maintenance mode:
menu * 2 8 6 4 (within 2 seconds)
91 and then 99 to exit service mode.

User manual:
http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_MFC_9840CDW_EN_2378.PDF


Brother's suggestion:

Turn off the machine's power switch and then

turn it on again. If the error message continues

leave the machine for several minutes and then
try to print, copy or scan again


Good luck.....

Click on this link or copy and paste the complete link into your browser.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response.

Thanks, Joe



I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

• Heres the link to replacing the toner cartridge in that printer http://www.brother-usa.com/FAQs/Solution.aspx?FAQID=200000022478&Sympt=How+do+I+install+or+replace+a+new+toner+cartridge%3f&Model=1358&ProductGroup=5&Keyword=replace%20cartridge&ProductID=mfc8480dn

• detailed instructions with diagrams http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/000000/000065/faq000065_048.html?reg=us&c=us&lang=en&prod=mfc8480dn_us

• User manual http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_MFC_8480DN_8680DN_8890DW_EN_1884.PDF Page 160 describes how to replace the toner cartridge

• Support site for that printer http://www.brother-usa.com/support/default.aspx?PGID=5&R3ModelID=mfc8480dn

You need to use the manual feed which is located above the paper tray.

this printer has 6 Drum, check all, and look internal counters is available on the menu they are down counters. If Continues go the Brother Repair Center, for repair.

here is the User Guide:

Brother MFC8480 Manual

You can also go to http://www.brother-usa.com/support/ and select Multi-Function Center from the drop-down menu and then your model number from the next drop-down menu. Several links will be displayed for manuals, drivers, etc.

Thanks for using Fixya.

You likely have lost the internal memory data. This can be due to a power surge or that the internal battery has been depleted. The battery may need to be replaced.

You should reset the unit and reload the data, The manual is available online. Search Google for it.

The manual STRESSES the importance of backing up the data.

If you don'thave the backup, you MAY need to find another SR-16 owner to clone the data from.