If the button on the television remote that is meant to adjust the picture size i.e. wide or format/view mode button is not working then you need to adjust your cable box. There is a hd zoom# button on the cable remote towards the bottom that will fix this or sometimes the button will say format or aspect. You may have to go into the cable box's settings and choose crop 1080i or some other picture format setting that will keep the heads from being chopped off. You may have your cable box on the wrong resolution for your television. Your cable box may be connected to the television in two places, and your television might be on the wrong source/input for hd viewing.
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