Triton 500 are junk. I finally just replaced it with a Garmen. They refer to them as "Red Bricks". Contact www.jungleghost.com he repaired my once but it still had issues. His service is great, and will allow you to re-install the operating system. I just got sick of fixing it as it let me down in the field too many time and it got harder and harder to turn on. Sorry for the bad news.
SOURCE: explorist 500
i had the same problem you have to contact magellan and they will tell you it needs to be sent in for repairs and they will send you an email or give you a phone # for the closest repair center to you
check this link for the magellan technical support closest to you https://www.magellangps.com/about/contacts.asp
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