Hey, sometimes there are faulty cartridges. i use to got some brand new and original from the shop and not working.. so try it with some old cartridge if you have.. you can also try to remove the cartridge and clean/wipe the contacts on the cartridge side and on the printer side (turn of the printer for safety)
I have an HP Photsmart C4100 printer. I purchased remanufactured ink cartridges (both black and tri-colored) from Vivasmart. The black one works fine, but when I installed the tri-color, I got an error message that says "Print cartridge problem" The following print cartridge has a problem:
Tri-color. And I can't print. The screen on my printer says "Remove and check color cartridge." I have done this several times and it still won't print. I have turned off the power, removed the cartridges, and unplugged the unit, but it still didn't help. Any suggestions?
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