My HP 3800 color laser jet printer needs a new transfer unit. (it is "wrinkled" and has pockets . . . it is not smooth). Can it be replaced? where would I find the part number information/cost i would need to order it? HP only tells me about cartridges

follow the steps :

1. Press MENU to enter the MENUS .
2. Press (Down arrow) to highlight CONFIGURE DEVICE .
3. Press (Select) to select CONFIGURE DEVICE .
4. Press (Down arrow) to highlight RESETS .
5. Press (Select) to select RESETS .
6. Press (Down arrow) to highlight RESET SUPPLIES .
7. Press (Select) to select RESET SUPPLIES .
8. Press (Down arrow) to highlight NEW TRANSFER KIT .
9. Press (Select) to select NEW TRANSFER KIT .
10. Press (Down arrow) to highlight YES .
11. Press (Select) to select YES . The transfer unit count is reset and the printer is ready to use.

Mohamed Hejazi
Afaqnama-LIbya
[email protected]

Sir/Madam

I Think It's a hardware Problem,Beside That You Need Some Help,Then Visit Color Laser Jet 3600 error 54 17 HP Enterprise Business Community
Other wise Follow Us For
HP Printer Support

Hello,

that printer is really not designed to print on those envelopes but the wrinkling is usually caused by to much moisture in the envelope or paper stock. When the printer heats the print stock to bond the toner to the paper in the fuser unit the moisture evaporates and causes the paper to wrinkle. Don't know of a fix for it other than use different print stock.

BuddyMc
16 Years HP tech

On alot of printers when you print envelopes theres a back door on the printer to prevent the curling or wrinkles. Just open the back door when doing envelopes.

Best of luck and have a happy and safe 4th of July weekend!

You may need to replace FORMATTER BOARD & DC CONTROLER BOARD ASSY which are located behind the printer. Both BOARDs are side by side together. Just open the back cover, you will see it.

You need to clean the carriage ride path for the cartridge.

This is the imaging unit/drum light it has likely expired. try reinstalling it but you may need a new one.

Hope this helps

Pull out the fuser at the rear of the machine.

Table 7-33. Causes for distortion or blurring
Cause Solution
Transfer unit is defective. Replace the transfer unit. Calibrate the printer
after replacing the transfer unit. See Calibrate
Now, later in this chapter.
Defective secondary transfer roller If it does not rotate smoothly or it is deformed,
replace the secondary transfer roller.
DC controller PCB is defective. Replace the DC controller PCB. Calibrate the
printer after replacing the DC controller. See
Calibrate Now, later in this chapter.

Calibrate Now
Use the following procedure to calibrate the printer whenever you replace the DC controller,
the formatter, the color misregistration sensor (PS12), the transfer unit, or the laser/scanner.
1. Press to enter the MENUS.
2. Press to highlight configure device.
3. Press to select configure device.
4. Press to highlight PRINT quality.
5. Press to select PRINT quality.
6. Press to highlight CALIBRATE NOW.
7. Press to select CALIBRATE NOW.
8. Wait for the printer to calibrate.
hope this helps
pdouglasss

Hi dwigling:
You may need a new set of feed rollers. Check you feed rollers in the paper tray and if they are smooth you need to replace them.