Microsoft Xbox 360 Console Logo
Posted on Sep 13, 2011

I have been able to connect to Xbox Live for the past month and a half without any problem... Now it wont connect, but it says that it has internet access. All of our computers and our Wii gaming system is connected to the internet, so, do I need to buy a new xbox 360, or is there something I can do to regain access to xbox live?

1 Answer

Anonymous

Level 1:

An expert who has achieved level 1.

MVP:

An expert that got 5 achievements.

New Friend:

An expert that has 1 follower.

Hot-Shot:

An expert who has answered 20 questions.

  • Contributor 27 Answers
  • Posted on Sep 18, 2011
Anonymous
Contributor
Level 1:

An expert who has achieved level 1.

MVP:

An expert that got 5 achievements.

New Friend:

An expert that has 1 follower.

Hot-Shot:

An expert who has answered 20 questions.

Joined: Sep 16, 2011
Answers
27
Questions
0
Helped
4562
Points
59

I have trouble connecting from time to time, and when I do, I restore the network configuration to the factory settings. To do this, go to My Xbox -> Network Settings -> Wired/Wireless Network (whichever you are using) -> Configure Network. Go to the Additional Settings tab, and then down to Restore to Factory Defaults. Click "Yes, restore to factory defaults." Note that it won't touch any of your game data, only the network settings, so the warning it gives is nothing to be concerned about. This may or may not work for you, but it's definitely worth a shot. If all else fails, just call Xbox (1-800-4-MY-XBOX [US]) and they should be able to sort you out.
Hope this helps!

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

0helpful
1answer
2helpful
2answers

How do you get xbox live

First you would have to connect your Xbox to the internet. Steps for this can be seen on xbox.com. Assuming you have already connected it to the internet, you can either purchase an Xbox live gold membership with a credit card on xbox.com, or use a prepaid subscription card and enter the code on the xbox live marketplace. Good luck!
0helpful
1answer

It wont let me download the update

The new update for the launch of Kinect is causing problems. I fixed mine by going into System Settings, Network settings, then running a test on xbox live. Initiating the test logs your profile out then runs a network test. The test completed with no problems and then asked me if I wanted to update again. Without logging back into my profile I clicked OK and the update ran without a hitch. I think the solution lies in the fact that my profile was logged out and from what I have seen, the only way to connect to xbox live without a profile being logged in is with a network test. Once you connect to xbox live it senses that you don't have the update and asks you again, this time without a profile logged in and you are able to do it.
0helpful
1answer

Could you tell me in steps how to conect to xbox live

Step 1 Form your Xbox 360 you need to be connected to the Internet by a straight LAN line or wirelessly. You can test you connection by going to the setting screen on your Xbox 360.
  • Step 2 Once connected to the Internet for your Xbox 360 go to your main account screen and find the tab that says "Join Xbox LIVE" click on that link then follow the simple instructions that the Xbox LIVE will provide. At this point you should have a name in mind for your gamer tag.
  • Step 3 Xbox 360 LIVE has several different options available for memberships. They are a monthly, 3-month and 12-month membership accounts. I would recommend a simple one month account if you just wanted to check out the features offered on XBOX 360 LIVE. If your an avid gamer and love to play games online with friends, the 12-month Gold membership is the way to go.
  • Step 4 Once you've completed the process of joining Xbox 360 LIVE, they will send you a confirmation email confirming your membership. Now you can log on to Xbox 360 LIVE and start doing this like customizing your avatar and playing online multi-player games.
  • 0helpful
    1answer

    How to get connected xbox live with no service

    xbox live requires a high speed internet connection and for you to be in a certain place that is accessible to xbox live, if you are lacking either of those either buy high speed or move?
    0helpful
    1answer

    Xbox live connection problem

    Well depending on when you were trying they may have passed but the amount of information that was trying to run through your internet may not have been able to go through so in turn that may be the cause is your internet, if that is not the case and you have restarted the modem and everything I would call 1 800 4 MY XBOX and get some help with the xbox live they are very helpful.
    0helpful
    1answer

    Xbox live subscription

    Xbox support perhaps? I belive they'll be best fit to get you thru.
    0helpful
    1answer

    Xbox live

    Live goes down randomly everyday now after christmas. You can check the status of Xbox live on www.xbox.com. They usually will post a report when they are having problems. I guess all the new Xbox owners after christmas are clogging up the Live system and it can't handle everyone. Very aggrevating. They need to get their servers upgraded... fast. Nothing like paying monthly for something and not being able to use it because a ton of other people are using the free one month trial that comes with the system.
    1helpful
    7answers

    Connecting to xbox live failing

    The xbox live board is down,so if you pass all tests except the xbox live one,this is the problem.I rang them and they said over 50% of users are having this problem.Its because so many people went on it over Christmas and the system got overloaded.They said they're working on it and it should be up and running in a week or two. ~~PS~~ I rang on the 12-1-08 so it should be up by the 20th,its not your fault,the servers down.
    Not finding what you are looking for?

    72 views

    Ask a Question

    Usually answered in minutes!

    Top Microsoft Video Game Consoles & Games Experts

    Grand Canyon Tech
    Grand Canyon Tech

    Level 3 Expert

    3867 Answers

    Brad Brown

    Level 3 Expert

    19187 Answers

    ELECTRICKSUSA
    ELECTRICKSUSA

    Level 2 Expert

    282 Answers

    Are you a Microsoft Video Game Console and Game Expert? Answer questions, earn points and help others

    Answer questions

    Manuals & User Guides

    Loading...