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Hello. Are you sure of the error code? I checked the service manual and couldn't find that code listed. A jammed or clogged drain pump error is "ND". I need the exact model number to help you most accurately and provide exploded parts diagrams and part numbers. The Neptune series has a lot of service bulletins on components inside. I want to make sure I give you absolutely correct information.
The ND error code on a digital Neptune front load washer. The ND code means 'No Drain' and it is probably just something caught in the pump. Sometimes this is a early sign of the pump going out or a control board issue.
What is the Model number of your machine if its a FAV6800A or FAV9800A please read on.
The ND error code means No Drain. You could have a drain line clog or a stuck Pressure Switch contacts. See this post for past troubleshooting; http://www.fixya.com/support/t2209123-code_nd_fav6800aww_serial_number_10 There are links to the Service Manual and I go over how to put the machine in Service Mode to check that the Pressure Switch is signaling properly. Do you want to DIY the repair?
Let me know.........Rich
That code is telling you that the unit is draining to slow. After 15 minutes it is not below the low water level and will not spin out. The best repair for this is to replaced the pump on your unit.
you need to remove the front cover by removing th escrews holding on the door hinge nad 2 other screws oppisite the hinge, after taking off screws the front "u" shaped panel will pull foward and off( hoeld on by 2 clips along the bottom. the drain pump is located right back corner of machine..ill assume that the machine is still full of water so youll need ot **** out as much as possible before removing the hose connected to the pump. theris going to be some water no matter how much you remove nut might as well get as much as you can. youll either find debris in hose, or debris lodged in imoeller of pump, even seen coins standing in the plastic hosing preventing flow of water.VERY< VERY rarely bad pump ussually just a clog.IMPORTANT UNPLUG UNIT FIRST LOTS OF LIVE WIRES UNDER HERE