Zen v plus 8g

Sounds like a similar problem I had today.

My Creative Zen V Plus wasn't recognised by my PC, then it wouldn't even switch on.

Following the solution of another similar problem on here I fixed it. Connect your Zen via USB to your computer and press the reset button. Should spring to life and start re-building your library. I am as I type adding new tracks to mine :))

First, back up all of your music and do this: Turn off the player and disconnect it from the computer. Then press and hold the play/puse button and turn it on simultaneously. The player should be in recovery mode. Scroll down and select format (all) and let it format. Then reload all of music back onto your player and it should work like new. Hope this helps!

My Zen locked when I turned it on. It wouldn't play the track the screen was on so I pressed the reset button and turned it on again. It was then still locked on the same track so I tried turning it off which then froze as it was shutting down. After another reset it went through the rebuild screen then locked again. I then used the above fix (pin in reset, then hold play and power switch down). Taking me into the kind of bios screen I formatted the contents. Then added my library again. It's now working fine.
This is the second Zen I've had because the first one had the same problem so I took it back without trying to fix it. Both times the problem occured when I had my Zen plugged into my car stereo auxiliary jack whilst switching the ignition on in my car. I can't understand why this would cause the problem but I'll avoid doing that in future.

Try resetting it by inserting a paperclip into the reset hole on the side of the player, just under the on/off switch

hello guys sorry to hear your problems i have same problems too. Ok first plug ur zen player (mines V PLUS.. heheh) to ur pc then hold play button then keep pressing the reset botton until it turns on RECOVERY MODE then select YES to all (clean up, format, reload firmware) then download the RECOVRY TOOLS at creative site install it then plug ur zen player and run the recovery tools (cross ur finger) hopes it works mine a big smile hehehe email me at [email protected] if it works..Gud Luck guys

Reset button to left - use a paperclip. If its a 4gB it might be faulty.

Using the instructions below try Cleanup first, if that doesn't work... (if you have a backup of all your music on your computer), try the format option


This is from Creative's website:
Zen V Plus and Zen V

1. Detach your player from the PC if it is connected, and turn off the player.
   

If the player stops responding, you can reset the player. To reset the player, gently
insert a thin object into the Reset hole located below the power switch.
2. Press and hold the Play button while powering on your player.
3. When the player displays the Creative logo, release the Play button.

It will display the following options:
Clean Up
Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Format (All) Caution! Erases all content!
Save a copy of your player's content before formatting.
Reload OS/ Firmware Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.
Message Edited by Jason-CL on 09-11-2006 12:02 PM

Forum Administrator
Creative Labs

What model is this? I was going to suggest a hard reset or reformat if it is continually locking. Simply resetting it isn't stopping whatever is making it freeze up to go away, so it's time for more drastic measures. Hopefully you can still save your music and connect it to your PC before you have to wipe it out.

Here is a link to a similiar situation with a Zen that might help from our very own fixya archives.

Hopefully something there will help.

http://www.fixya.com/support/t103747-frozen_mp3_player

Go to recovery mode, and do a disk clean up. If that doesnt work, then you might have to format it.

Did you reset it properly? To reset your zen, put a pen head in the hole under the power button for 20 seconds

Mike

Did you hold down the power button while resetting it?