I installed new Color and Black (10 XL) ink cartridges. The color one works fine but the black one is not working at all. I have checked to make sure the ink is available (got my fingers dirty), and checked the installation numerous times. I have run the printers calibrate, clean printhead, and print test page the colors work find but the black ink does not appear. Please help me. Thank you.

does this Canon mx479 printer have a self clean

or maintenance menu
user manual link
https://www.manualowl.com/p/Canon/PIXMA-MX479/Manual/218086


something wrong with the black printer cartridge

PG-240XXL XXL Black Ink Cartridge
PG-240XL XL Black Ink Cartridge
PG-240 Black Ink Cartridge
CL-241XL XL Color Ink Cartridge
CL-241 Color Ink Cartridge

Hi there,
Error E5.
Cause : The FINE Cartridge may not be installed properly or the Cartridge may not be the compatible with the machine.
Action : Install the appropriate FINE Cartridge. If the lines are misaligned or the resulting output is not satisfactory, carry out the FINE cartridge Alignment.

Replacing A FINE Cartridge.
When replacing a FINE Cartridge, check the model number very carefully.

The machine will not print properly if the wrong FINE Cartridge is used, or installed incorrectly.

Black : PG-40 Black
Color : CL-41 Color

The FINE Cartridge PG-50 Black (High-Yield) and CL-51 Color (High Yield) are also compatible with this machine.

Replacing A FINE Cartridge
When a FINE Cartridge runs out of ink, replace it using the following steps.
1) Ensure that the machine is turned ON, and then open the Scanning Unit. The FINE Cartridge Holder moves to the left.
Pull the Scanning Unit Support down into place.

2) Remove the empty FINE Cartridge.
a) Push the FINE Cartridge carefully to avoid staining your clothes or the surrounding work area.
b) Remove the FINE Cartridge.
Important : * Handle FINE Cartridges carefullu to avoid staining your clothes or the surrounding work area.
*Discard empty FINE Cartridges according to local laws and disposal regulations.
Caution : Do not touch the transparent film, film cable, ink absorber (sponge part) or any metal parts.

3) Prepare a replacement FINE Cartridge.
Unpack a new FINE Cartridge and remove the Protective Tape.
Important : * Do not reattach the Protective Tape once you have removed it,
* Handle the removed Protective Tape carefully to avoid getting your hands dirty or staining the surrounding work area once you have removed it.
* Once the Protective Tape is removed, do not touch the gold terminals of the FINE Cartridge or its nozzles. The machine may not print out properly if you touch the terminals.

4) Insert the new FINE Cartridge.
Black FINE Cartridge should be installed into the left holder and Color FINE Cartridge should go into the right holder.
a) Insert a new FINE Cartridge on a slight tilt.
b) Push the FINE Cartridge up until it clicks into place.

5) Close the Scanning Unit.
Lift the Scanning Unit slightly and put the Scanning Unit Support back to its original position,
Then close the Scanning Unit.
The FINE Cartridge Holder moves to the right.
Note : IF the straight line is misaligned or the FINE Cartridge position is misaligned, align the FINE Cartridge position.
Important :
* To maintain optimal print quality, we recommend that you use Canon brand FINE Cartridge. Replenishing ink only is also not recommended.
* Replace the FINE Cartridge runs out of ink, replace the FINE Cartridge with a new one immediately. If you replace it with the FINE Cartridge that has previously been removed, the machine may not print properly due to clogged FINE Cartridge nozzles. Furthermore, the Low Ink Warning dialog box which advices when to exchange the FINE Cartridge will be inaccurate.
* To maintain optimal print quality, use up all the ink in the FINE Cartridge within six months of its first use. (We recommend that you note the date that the FINE Cartridge was installed in the machine.)
* Color ink consumption may occur even when black-and- white or gray-scale printing specified.
Color ink is consumed during Cartridge cleaning, which is necessary to maintain the machine's capabilities.

Aligning The FINE Cartridge
If ruled lines are misaligned or a printout is unsatisfactory, FINE Cartridge Alignment is required,

* Aligning the FINE Cartridge
1) Press [Maintainance] repeatedly until <P> appears.

2) Press [Black] or [Color].
The machine prints the head alignment sheet.

3) Beginning from Column A on the printout, enter checkmarks in the patterns that have the most solid image.

4) Load the checked sheet on the Platen Glass.
When loading the checked sheet, place the front side down, and align the upper left corner of the sheet with the alignment mark on the lower right corner of the Platen Glass.

5) Press [Maintainance] repeatedly until <U> appears.

6) Press [Black] or [Color].
The machine scans the pattern and aligns the FINE Cartridge automatically.
Note : If you select <L> in step 1, the machine prints the current FINE Cartridge Alignment setting.

Hope this helps.
Please rate my response
Thanks.
Have a good day.

Check and make sure you did buy the right one first.

Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/edwy_1a56970cf1ea4620

The Epson CX9400F printer seems to require replacement of all the color ink cartridges, even if only the Black is empty.

I print almost exclusively in Black, but with my first change of Black, I was forced to change all the color. At the time I thought Epson did not provide completely filled color ink cartridges.

Just yesterday, I replaced Black and the printer complained it did not recognize the rest of color cartridges. So I replaced all the other color ink cartridges and now it works fine.

You might want to check out www.clickinks.com for cheaper, mail order alternatives which are Epson ink compatible, if you are not in a hurry.

ew

Test your cartridges.

Remove the color ink cartridge then lower the cover of your printer. If the error message displays again, replace the black cartridge with a new one (or return the new one). Reinstall the color cartridge and remove the black ink cartridge then lower the cover. If the error message displays again, replace the color cartridge with a new color cartridge.
Note: My manual indicated that the printer might have detected a short circuit in a cartridge. I returned a month old black cartridge got a new one and my printer is working fine now. Good luck.

My new black ink cartridge wasn't working at all. I sprayed the cartridge with windex and let soak for a minute. I wiped dry with paper towel and there was black ink on my towel unlike before. The windex unclogged it and it worked like new!

Yes, this printer has fixed printheads and must have ink in each color to prevent damage to the printheads. Even when printing black only each color is spit in the servicing area to keep the printhead unclogged.

Regards,
Bob Headrick, Microsoft MVP Printing/Imaging

then get it replaced by lexmark as the cartridges comes with one year warranty..

i ended up putting a color and black cartridge in and everything is fine.

Make sure you are using the correct cartridges for the Z35. They should be #26 (color) and #16 (black).

Make sure the contacts are clean where the cartridge connects to the printer electrically. A little alcohol wipe is good for this. Clean contacts on both the cartridge and the carrier in the printer.