When I plug my Lyra into the pc, neither the mp3 player or computer accept it....

Have you converted them to mp4 format? Most mp3/mp4 players require converting of the video files in order to play.

I can't get it to download music but you can push the reset on the back with a pin & it will turn on again.

When RCA first came out with the Lyra series the only way to get music onto the device was by using musicmatch jukebox that would convert your mp3 file to mpy before downloading it to the device. But now RCA has come out with a new firm ware update for these mp3 players that improved the players playback quality plus enabled it to use .WMA files. so first go to RCA support http://support.rcaaudiovideo.com/select.aspx?u=downloads and find your player and download the firmware upgrade and install to your player its very easy and instructions are at the same site. You can now convert your music to .wma or use the free Real player that will convert mp3 to wma at the kbps that you request before loading it on. If your music is all ready in wma format you can use windows media player to send the files to your player. One last thing the .wma files that you put on your Lyra player need to be at least 128kbps or higher enhanced playback quality of wma files (160 kbps to 256 kbps).

When RCA first came out with the Lyra series the only way to get music onto the device was by using musicmatch jukebox that would convert your mp3 file to mpy before downloading it to the device. But now RCA has come out with a new firm ware update for these mp3 players that improved the players playback quality plus enabled it to use .WMA files. so first go to RCA support http://support.rcaaudiovideo.com/select.aspx?u=downloads and find your player and download the firmware and drivers (if needed) upgrade and install to your player its very easy and instructions are at the same site. You can now convert your music to .wma or use the free Real player that will convert mp3 to wma at the kbps that you request before loading it on. If your music is all ready in wma format you can use windows media player to send the files to your player. One last thing the .wma files that you put on your Lyra player need to be at least 128kbps or higher enhanced playback quality of wma files (160 kbps to 256 kbps).

What kind of system you are using? if its windows XP you shouldnt need a cd XP will recongise it. If its windows 98 you can download the drivers and firm at the rca site (link down a few lines) When RCA first came out with the Lyra series the only way to get music onto the device was by using musicmatch jukebox that would convert your mp3 file to mpy before downloading it to the device. But now RCA has come out with a new firm ware update for these mp3 players that improved the players playback quality plus enabled it to use .WMA files. so first go to RCA support http://support.rcaaudiovideo.com/select.aspx?u=downloads and find your player and download the firmware and drivers (if needed) upgrade and install to your player its very easy and instructions are at the same site. You can now convert your music to .wma or use the free Real player that will convert mp3 to wma at the kbps that you request before loading it on. If your music is all ready in wma format you can use windows media player to send the files to your player. One last thing the .wma files that you put on your Lyra player need to be at least 128kbps or higher enhanced playback quality of wma files (160 kbps to 256 kbps).

Simply put you cant you can convert to mpy using musicmatch jukebox to your player but thats all sorry

When RCA first came out with the Lyra series the only way to get music onto the device was by using musicmatch jukebox that would convert your mp3 file to mpy before downloading it to the device. But now RCA has come out with a new firm ware update for these mp3 players that improved the players playback quality plus enabled it to use .WMA files. so first go to RCA support http://support.rcaaudiovideo.com/select.aspx?u=downloads and find your player and download the firmware and drivers (if needed) upgrade and install to your player its very easy and instructions are at the same site. You can now convert your music to .wma or use the free Real player that will convert mp3 to wma at the kbps that you request before loading it on. If your music is all ready in wma format you can use windows media player to send the files to your player. One last thing the .wma files that you put on your Lyra player need to be at least 128kbps or higher enhanced playback quality of wma files (160 kbps to 256 kbps).

make sure the the music is in mpy format which musicmatch converts it to when loading it on your device also if its in wma formate i think it needs to be 128kbps or higher also try to use your player to transfer the music to the mp3 player dont drop and drag

connect lyra to computer
go to my computer on your start menu
lyra will show up on other devices or portable devices
double click on the lyra icon
this will bring up another lyra icon right click on that
go down to the option format and select that
you will lose all of your music
solved my problem two hours after it started

If you go on to rca.com and type in MC5102 you will get the support page and the mp3 player does not suppord windows vista