Why won't my printer preview photos to the computer?

I'm trying to edit photos on the Lexark Productivity program that came with the printer, I have done it before, but now it won't scan the photos from printer to computer. This seems to be since we started getting the internet. I've already checked to make sure the printer is recieving power and that the USB cable is properly connected to both the printer and the computer, already tried all of the troubleshooting tips without any luck...fairly computer illiterate still so I'm at a loss!! Can you help please?

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This is not an easy problem to trouble shoot like this, there are a number of possible reasons for not being able to use the scanner. Assuming the machine is working and is turned on I'd try reinstalling it's driver and software, although this might be a harsh solution to a small problem it is likely to work because all the settings will be set back to deafault. Good Luck

Posted on May 28, 2006

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